New tenants- what are the most important things to explain about the home?

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    New tenants- what are the most important things to explain about the home?

    I’m hoping to get new tenants in the next few weeks, the house has been totally refurbished, the last tenants left after about twenty years! I’m aiming for professionals/ family. Using agents for tenant find only
    Is it a good idea to put a “ house manual” together? What information would you put in? I’m thinking:
    -boiler instructions
    -location of stopcock
    - bin days
    Anything else? Thanks for any suggestions.

    #2
    By all means. It will never be read though.

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      #3
      Such cynicism JK0 🙁!

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        #4
        Oven manual as well, make sure to keep a copy of the boiler manual and oven manual for yourself as well though. It’s useful to be able to look at it if the tenants phone up with any queries and the chances are that when they move out the manuals will move out with them! Not a big problem though as most manuals can be downloaded online now.

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          #5
          Thanks BTL.

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            #6
            Things I'd find useful:
            Boiler make, model, location (manual if you have it)
            Oven make, model (manual)
            White goods (if present) make, model (manual)
            Location of: Water stopcock; gas shut off; RCD; (water), electricity, and gas meters
            Current utility providers
            Local council / council tax details
            Bin calendar
            Your contact details (and how you prefer to be contacted)

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              #7
              As a reminder.... things commonly forgotten....

              Thou shalt not smoke within the property and thou shalt dispose of dog ends responsibly.
              Thou shalt not keep pets without permission and thou shalt dispose of dog end products responsibly.
              Thou shalt keep the garden in decent order and thou shalt not grow forbidden leaves.

              ... and what everyone else says

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                #8
                Thanks guys, lots of good advice here!

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                  #9
                  Also, maybe add like "Nice places to go in the area" - I know it's not neccesary, but depending where your tenants are moving from, they may not know the area and it might give them a good first impression - meaning you're likely to have a real smooth relationship going forwards!

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                    #10
                    We have a house manual for each property with all the above in it plus
                    what we're responsible for maintaining (and by implication what we're not)
                    numbers to call for emergencies with electrics/gas/water
                    EPC/EICR/GSC/PI/AST/inventory etc required paperwork

                    We also have a list of things they can expect from us and what we expect in return. This isn't exhaustive, and it's something we talk through with applicants who come to view. We find that conversation is very helpful in revealing whether the applicant is someone we get a good vibe from or not. We include it in the manual just as a reminder of the basis of the tenant/landlord relationship.

                    As mentioned, it's hardly likely to be read in most cases, but after a few "have you looked in the property manual" responses, we find tenants start referring to it themselves.

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                      #11
                      I think the more guidance you offer the better-it means you can inspect the property and tenants will know wht you will appreciate it.Take no notice of those denouncing your suggetion,as they are embittered.

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                        #12
                        Originally posted by gnvqsos View Post
                        Take no notice of those denouncing your suggetion,as they are embittered.
                        Just resigned to idiocy, I think.

                        https://forums.landlordzone.co.uk/fo...07-pilot-error

                        https://forums.landlordzone.co.uk/fo...-understand-e7

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                          #13
                          Firstly I would include the manual as an inventory item and get them to sign that it is received on every page.

                          Other things
                          a) Generally respectful things they might or might not follow (if you would like shoes not to be worn on carpets, things like that)
                          b) A paragraph on care of drains (Not sticking fat down, not heeling hairs down the shower, using hair traps, not chucking condoms, earbuds or wipes down the loo)
                          c) Where they should not go or store stuff (unboarded lofts etc)
                          d) Local Dr, Dentist, A&E suggestions
                          e) What to do if you lock yourself out
                          f) Pointing out that they (contractually) owe council tax up to and including the last day, and if the council don't request it of them they owe it to you
                          g) A photograph of what a weed looks like
                          h) General hints and tips re mould prevention
                          i) Proper heating in winter (and if you go away)
                          j) What to do if you notice a problem with the house (and your liability if stuff is ignored)
                          k) You might want to get your own insurance
                          l) Your responsibilities re fire alarms/CO alarms etc
                          m) How the heating system works, what the immersion heater switch is actually for
                          n) Don't forget a TV licence if you need one

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                            #14
                            Ventilation is important. Stress the need for windows be on night guard if the system allows (year round, not just summer). No wet washing on radiators. Tumble dryers vented outside.

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                              #15
                              How to pay the rent.
                              I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

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