Tenant not cleaned properly at check out

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    Tenant not cleaned properly at check out

    Hi all,
    The tenant checked out and the inventory clerk advised that the property was not cleaned professionally and there were cleaning omissions.

    I got a cleaning company who cleaned properly after check out.
    Tenant is requesting full deposit back.
    How much do I take out from the deposit? The full cleaning fee I paid the cleaning company?

    Deposit is with DPS and will go into arbitration, cause I am sure the tenant won't agree paying anything.

    Thank you.

    #2
    Did the T clean the Property to a similar condition to when it was Let, less allowance for FW&T?
    Did the AST say T was resp for a professional clean?

    Comment


      #3
      How can you have fair wear and tear on cleaning? Either they have cleaned the place properly or not. Not professionally but properly.

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        #4
        Originally posted by kesm View Post
        ...cleaned professionally
        Originally posted by mariner View Post
        Did the AST say T was resp for a professional clean?
        I believe it is generally accepted that LL cannot require a professional clean, and such a clause in the tenancy agreement would be deemed an unfair term.

        The issue is whether it is sufficiently clean, not who does it.
        There is a fine line between irony and stupidity. If I say something absurd please assume that I am being facetious.

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          #5
          If the Inventory stated that the property was cleaned to a professional standard, only then could you insist that it was returned in the same order (FW&T excluded). You can no longer insist that the tenant gets a professional clean done by a company, but you can require it to be done to a professional standard.
          Our Check-out Checklist (given to tenant upon acceptance of their Notice) does point this out to them and gives the option of either doing it themselves to a professional standard, or if they wished - to get someone in to do it for them; we leave that choice up to them.

          If you go to Dispute Resolution, ensure that you have lots of photos of before and after the tenancy. DPS have always been fair with me and have paid out in the very few cases where there has been an issue.

          Comment


            #6
            It surely only needs to be returned in at least same state, less fair wear 'n tear, as at move in.

            If tenant does this by keeping perfect all through tenancy , or doing wonderful cleanup when they leave or engaging a professional cleaner doesn't matter. It's the state it is returned in that matters.

            And if tenant there for, say, 18 years most would expect recarpeting and redecorating anyway.at Landlord expense
            I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

            Comment


              #7
              Fair wear and tear includes an element of not being 100% clean.
              None of us live in pristine properties.

              There's a significant difference between a carpet that's never been vacuumed and one that hasn't been vacuumed for a week or two.

              I'd be very surprised that any clause requiring a tenant to clean to a professional standard survived any challenge at all, post tenant's fees act.
              Not everyone can clean a property to a professional standard (accepting that meaningless term for a moment), so how it's done isn't a choice for everyone.
              I'm not sure I could, for example.

              On a practical level, to answer the question, I'd probably try and claim half of the cost.
              On the basis that some cleaning would always be required between tenancy, but the tenant's failure to clean meant that this instance was more expensive than expected.
              When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
              Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

              Comment


                #8
                So the Inventory clerk made a note on the check out report the areas that were not the same as per check in.

                Also the tenant did not replace 2 lightbulbs and the battery for the fire alarm - they were all working at check in.
                What do I do? Get a handyman to replace and charge the Tenant for the cost of lightbulbs, battery and handyman work?

                Comment


                  #9
                  I wouldn't make any deduction for these few items; I'd just replace the bulbs/battery/alarm as required at my own cost - they are allowable expenses anyway. If you go to the DPS with every little thing, they are far more likely to come down on the tenant's side. By all means mention them on your report, but don't try to claim for every penny of expenditure.

                  Comment


                    #10
                    I really don't think it's worth the hassle of claiming for what you've mentioned, we normally clean our properties between tenants ourselves, as with any decorating that might want doing, damage is a different thing though.
                    As for light bulbs etc normally got a few indoors anyway, just fit them yourself and move on.
                    At least you're not chasing tenants for rent etc, so it could be worse.

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                      #11
                      Provided you have a clause in your contract saying that the property should be cleaned to a professional standard/high standard/at least same standard as on entry... you can claim for all of it and an inventory clerks reports should be good evidence

                      Comment


                        #12
                        weirdfish,

                        I am not anywhere near the property so have to get cleaners and handymen in

                        Comment


                          #13
                          Originally posted by kesm View Post

                          I am not anywhere near the property so have to get cleaners and handymen in
                          That's not the tenant's problem though.

                          Comment


                            #14
                            if the tenant has been there for some time and paid the rent and the place was not a pigsty I'd be tempted to just let it go. Chalk it up to the costs you need to pay as a remote landlord and put it down for the letting expenses.

                            Just my personal view

                            All the best

                            Comment


                              #15
                              You can't penalise the tenant for your lack of proximity.
                              When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
                              Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

                              Comment

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