Overzealous new Tenant complaining...now contacted solicitor.

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    Overzealous new Tenant complaining...now contacted solicitor.

    New tenants (2 Months) has contacted me with a few issues, I alway reply straight away however they have now scaled things up and have a solicitor cc'd in their emails. They are concerned I'm not acting quick enough on a few issues, so far:

    1) Minor Boiler leak - repaired same day.
    2) Tenant could'n't turn shower off - sent instructions through immediately.
    3) Tenant contacted again to say shower not turning off - called plumber same day.
    4) They 'feel' there is damp in the property - the flat is small so does attract some condensation and mould spots on the wall - sent Tenant condensation info sheet.

    Seems a little overzealous from the tenant however they have also asked 'Am I sure its condensation and not another problem?'. I'm just a little cautious due to tenant cc'ing solicitor so soon with what seems little wrong.

    is there anyway I can prove there is no damp? who would i contact?

    #2
    Does the "solicitor" they allegedly CC'd actually exist?

    Write calm, polite, letter/email, keep copy, addressing their valid concerns

    Given you state
    the flat is small so does attract some condensation and mould spots on the wall
    I'd say you have a problem - and appear to know that, no offence - and should consider e.g. positive ventilation always-on system . Do all windows have trickle vents? Fan for kitchen & bathroom? Tumbele-dryer externally vented?

    Please tell is it's only 6 month tenancy?
    I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

    Comment


      #3
      Originally posted by theartfullodger View Post
      Does the "solicitor" they allegedly CC'd actually exist?

      Write calm, polite, letter/email, kepp copy, addressing their valid concerns

      given you state I'd say you have a problem - and appear to know that - and should consider e.g. positive ventilation always-on system .

      Please tell is it's only 6 month tenancy?
      I know from experience the flat can attract condensation as do many properties which is common. It's proving there is no damp or any other issue if they want to escalate further. Yes 6 month AST. Ventilation is good with fans etc...solicitor does exist.

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        #4
        Originally posted by theartfullodger View Post
        Please tell is it's only 6 month tenancy?
        This being the critical question.........

        Comment


          #5
          Originally posted by Hudson01 View Post

          This being the critical question.........
          yes 6 month AST.

          Comment


            #6
            These T's may seem to be a professional, if they have already instructed a solicitor (if the solicitor exists), and be on your guard in your communications, including sending an email back when the works have been completed.

            Comment


              #7
              Originally posted by Mavis808 View Post

              yes 6 month AST.
              Good news, then i am sure you know what to do at the appropriate stage, tenants like this rarely calm down over time and simply create stress and hassle...... time will be up soon for them to move on.

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                #8
                Solicitors don't normally want to be cc'd into matters like this if they act in a professional capacity. So I presume the tenant simply knows them personally and tries to use it to exert pressure. Which seems to work? This sounds like there's conflict on the horizon no matter what you do. I'd start looking for new tenants.

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                  #9
                  Agree with the above post This solicitor if probably just a mate. Most solicitors charge in 6 minute blocks so these tenants would be paying for a solicitor to read these e mails. Its just a bluff but I would say they have done this before. Be interesting what they are 'after'.

                  Comment


                    #10
                    This tenant may be either very inexperienced or a bit too experienced. If its the latter he may be lining up his evidence of disrepair to prevent you evicting him. If its the former then I would pay him a socially distanced visit and go over a number of points about what being a tenant involves, including how to minimise and treat black mold. I would then send him a written record of the meeting and ask for a response.

                    Comment

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