Is this tenant damage/ neglect?

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    Is this tenant damage/ neglect?

    My tenant keeps letting the gas run out on the meter.
    When she does the boiler needs to be reset by pressing reset button on boiler.
    The reset switch is now broken.
    My plumber can bypass this but cannot source a new switch currently.
    Since this problem was discovered she has let the gas run out twice resulting in a £50 call out charge.
    After the first time I discussed this with her and agreed she could remove the prepayment meter but she has not done this.
    Can I pass this callout charge onto her?
    Can I organise the replacement of the prepayment meter?
    The property is an AST and is managed by an agent but I organise the maintenance of it.
    Should I speak to the agent and force them to do something about it?
    Thanks


    #2
    I would certainly charge for the callouts. Good luck getting paid though, if tenant can't even afford gas.

    I think I would aim to move this tenant on when the law allows you.

    Comment


      #3
      Sounds painful , these are the kind of tenants that just cause headaches . I get that the gas runs out and they dont check . BUT how on earth they break the rest button .

      To change it depends on who the meter name is in . If yours you can change it but well worth looking into .

      Let is know how it goes

      Comment


        #4
        Agree with JKO - she can't afford the gas and probably just afford the rent, be thankful you are getting that. Give her notice but since evictions are now not actionable in the courts until August - expect a long wait.

        I'm not sure what you can 'force' the agent to do?



        Freedom at the point of zero............

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          #5
          Tenant is entitled to choose supplier and meter type. It's the law. Life is hard but harder for those more affected by covid & Boris's management thereof.
          I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

          Comment


            #6
            Cant be that hard to find a reset switch surely? Or even to fashion a temporary one. Annoying that tenant keeps letting it run out of gas but thats no excuse for not fixing boiler, and i would say that you cant or shouldn't be charging them for callouts.

            Tenant liabilities should be detailed in the tenancy agreement, and im asusming they dont cover this situation, so no liabiltiy = no charge.



            Comment


              #7
              Originally posted by dazwalsh View Post
              Cant be that hard to find a reset switch surely? Or even to fashion a temporary one. Annoying that tenant keeps letting it run out of gas but thats no excuse for not fixing boiler, and i would say that you cant or shouldn't be charging them for callouts.

              Tenant liabilities should be detailed in the tenancy agreement, and im asusming they dont cover this situation, so no liabiltiy = no charge.


              I never said I was not fixing the boiler.

              As a direct result of the tenant letting the boiler run out of gas it needs to be reset.

              Comment


                #8
                Originally posted by dazwalsh View Post

                Tenant liabilities should be detailed in the tenancy agreement, and im asusming they dont cover this situation, so no liabiltiy = no charge.


                I'm just imagining how long the tenancy agreement would have to be, to list all the things a tenant might break.

                Comment


                  #9
                  Is this an old boiler by any chance or do they all do this eg have to reset when gas runs out

                  Comment


                    #10
                    Originally posted by alan66 View Post
                    My tenant keeps letting the gas run out on the meter.

                    Can I organise the replacement of the prepayment meter?

                    Thanks
                    No Chance...

                    The utilities suppliers are not going to remove a pre payment meter if it was fitted under warrant due to debt or tenant is a late payer of utilities bills.

                    Utilities accounts are between the T and suppliers not the LL.
                    Thunderbirds are go

                    Comment


                      #11
                      There's no way a reset switch should break after the number of times the tenant can conceivably have pressed it.
                      She can't have had to press the button more than a few hundred times or so, and it should take that easily.
                      When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
                      Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

                      Comment


                        #12
                        Originally posted by alan66 View Post
                        My plumber can bypass this but cannot source a new switch currently.
                        Let me guess - He also quoted you for a new boiler at £xxx?

                        "Can't get the parts guv, you'll have to buy a new one." (and I can make a bigger profit).

                        Comment


                          #13
                          Originally posted by nukecad View Post
                          Let me guess - He also quoted you for a new boiler at £xxx?

                          "Can't get the parts guv, you'll have to buy a new one." (and I can make a bigger profit).
                          Yeah definitely sounds like that

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