Good evening, I wonder if anyone has some advice.
My tenant left the country due to Covid. Understandable .
However, a drawer full of unpaid bills from February yields a letter from BGas threatening to get a warrant to enter the flat and install PP meter. Tenant never registered with them, as required.
Tenant has told me that the bill was paid online 3 days ago
Unfortunately, since that letter , dated 11/3, BG has disconnected all customer service numbers, all chat facilities, even emails are given an automated "-this will not be read or actioned "response.to keep lines for emergency only.
I cannot therefor re-register the flat to my name (as this requires a telephone call), or check the account has been paid, or legal action is suspended.
I am trying to do the correct and legal thing as landlord, but do not know how to proceed.
Can anyone advise?
My tenant left the country due to Covid. Understandable .
However, a drawer full of unpaid bills from February yields a letter from BGas threatening to get a warrant to enter the flat and install PP meter. Tenant never registered with them, as required.
Tenant has told me that the bill was paid online 3 days ago
Unfortunately, since that letter , dated 11/3, BG has disconnected all customer service numbers, all chat facilities, even emails are given an automated "-this will not be read or actioned "response.to keep lines for emergency only.
I cannot therefor re-register the flat to my name (as this requires a telephone call), or check the account has been paid, or legal action is suspended.
I am trying to do the correct and legal thing as landlord, but do not know how to proceed.
Can anyone advise?
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