Boiler problems and providing Alternative Electric heating

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    Boiler problems and providing Alternative Electric heating

    I had boiler problem at BTL house over Jan, had a few engineers look at it but unable to resolve and due to age of boiler it been advise to replace it. Also there is a blockage in the system and it need a system flush.

    So for last 2 weeks I have provided electric heating to the tenants to keep the house heated. Shower and hot water is not affected.

    I will be starting to get quotes for the new boiler, but the timing is unfortunate that I will be away aboard for 2 week from this week, so unable to the quotes and work done.

    I have explain this to the tenant and the fact I have provide 5 electric heater to use and if they could continue doing this until I come back and get the situation resolved.

    I have been pro-active and providing information and alternative heating, but they are still not happy and it appears they want Central heating PROMPT NOW. Even If I was not going away , this would not be possible as I would still need 1-2 quotes and then for boiler person to timetable a date for installation.

    As this a big outlay and I am the responsible landlord I cannot get someone else to oversea the quote or get it installed without me been present at the home. I think this is within my right as I want to be sure I getting the job done correctly.

    My question is have I been reasonable and provided all adequate alternative , as quickly as I could. Have I done enough as be landlord responsibilities? Should I do more , Or I have to do more?

    Thanks

    #2
    The additional 2 week delay while you're on holiday is slightly unreasonable.
    When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
    Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

    Comment


      #3
      I think you should do everything possible to get it organised before you go. There's very likely to be a further delay for the plumber to schedule the work so they could be 2 months without heating. You could do your research into boilers before you go. And phones still work abroad!

      Comment


        #4
        I will be phoning engineers to get arrange for a quote and try and see if a relative can be a property whilst I am away. I am also restricted to plan appointments around tenant working schedule. But will try at least to get the quote done in the 2 week

        Comment


          #5
          The tenant might have to take time off work to facilitate the work being done.
          Exactly the same way that a home owner would have to.
          When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
          Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

          Comment


            #6
            I think it's more reasonable if you promise to cover any increased heating costs due to running electric heaters.

            Comment


              #7
              DPT57 - I offer this, but they keep saying electric heating is expensive and each time I go there they not got it on? So trying to be all reasonable .

              Today I got more further angry text from tenant " saying I need to sort out before I go away on Wednesday"

              I have one quote arrange on Wednesday 5pm before I go aboard, and hope to get another one arrange so if got the quotes, then can agree on installation, but unsure of timescales!

              Question - during installation I would expect I need to be around, its a big cost and I want to be sure that the tradesman is doing a good job? I would not be comfortable just having the plumber and tenant present doing the install? Views?

              Comment


                #8
                It seems unlikely to me that any decent heating installer will be able to do the work before you return from holiday; they will have work booked in.

                Get the quotes sorted for before you go away.
                Get the quotes emailed to you.
                Give chosen supplier authorisation to purchase boiler, etc for installation when you return.


                BUT why has it taken you 2 weeks to start arranging quotes?

                Comment


                  #9
                  Thanks mde , that is what I will do.

                  in the past 2 weeks I have engineer come and try fixed the current boiler, it was on Friday the last one British Gas who come and not even fix the boiler but shut it off due to incorrect pipe fitted in boiler . Another post deals with this.

                  I was really hoping BG WOULD HAVE FIXED THIS ISSUE, so after that just decided to get new boiler

                  thanks

                  Comment


                    #10
                    I had this happen to me once. Boiler broke on the Monday and by the following Tuesday (8 days) I had quotes done and a new boiler installed (which took 2 days).... so 10 days without the boiler. I provided electric radiators whilst it was being done.

                    All this happened whilst I was in Barcelona on holiday.

                    Being on holiday is no excuse I'm afraid, and the fact it's already 2 weeks without heating and hot water is bad enough. Get your finger out.

                    Comment


                      #11
                      In such circumstances and those much less severe I almost always offer a rent reduction immediately: Say £50 to 50% of the rent/month. Seems to take the sting out of the issue are what is not a lot of money.
                      I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

                      Comment


                        #12
                        Originally posted by RedHitman View Post
                        Being on holiday is no excuse I'm afraid, and the fact it's already 2 weeks without heating and hot water is bad enough.
                        To be fair;

                        Originally posted by sva14 View Post
                        Shower and hot water is not affected.

                        And;
                        I have provide 5 electric heater
                        But I've frequently had boilers changed whilst being abroad, I agree it's no excuse.




                        Comment


                          #13
                          I would get the boiler changed while you're away if you can arrange access and remind the tenants that you've agreed to pay the extra cost of the electric for the heaters and leave it at that

                          Comment


                            #14
                            If you don't have access to competent boiler engineers ( plus boiler not correctly installed) then you need some sort of boiler cover.
                            Do you have a gas cert ?
                            Leaving tenants without central heating in January is unacceptable.

                            Comment


                              #15
                              Originally posted by Section20z View Post
                              you need some sort of boiler cover.
                              They do have, that's part of the problem.

                              Comment

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