Communication with tenant

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    Communication with tenant

    I have an issue with a tennant, she will not answer the phone or answer the door. She likes to call the shots and has now insisted that all communication is done via text message.
    Her written English is extremely poor, many messages are difficult to understand. She is complaining of mould and damp hasn’t given specifics and insists that I organise to view via text, I presume this is so someone else rather than her is at the property when I go.
    i have requested that she rings me to fully discuss the issue and her behaviour such as drying washing indoors, not opening windows etc and she refuses.
    i have said to call me to arrange a suitable time to go to the property, but she said no text me etc. This has turned into a standoff.
    She is also almost 3 months late with rent, having had a universal credit direct payment redirected back to herself by changing her circumstances by telling them the boyfriend had moved out. That has been done 3 times since the start of December.
    Do I have to do as she says letting her call all the shots ?
    She spends her time sending me threats of various authorities etc but whenever I have passed the property the curtains are closed and windows firmly shut.
    i have had a damp guy to the house in the past before she lived in the property, he said nothing was wrong other than lifestyle and this tenant seems to be living in the same manner, doing clothes indoors on radiators, not opening windows etc.

    #2
    What does tenancy agreement say about how notices are served?

    I would write (yes WRITE , keep copy) a calm and polite letter enquiring about any repair issues to be answered on letter and also giving notice of inspection. I no refusal of inspection turn up, calm & polite, with witness, knock and if no answer key yourselves in. If asked to leave do so.

    What does tenancy say about requirements of tenants to report repair matters?

    Also serve s21 and S8 for any grounds that least 8, 10&11.

    Think you need to more forceful, whilst calm & polite. 3 months in arrears and not started eviction process!!

    ​​
    I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

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      #3
      Sounds like she knows what shes doing. Write to you about the mould problem. Make it difficult for you to inspect without refusing access. If you serve a s21 notice she can show her complaint to the Council and ask them to serve an improvement notice, which would invalidate your notice. If you serve a S8g8 notice she can easily delay a possession order by claiming disrepair. I sometimes wonder whether tenants who intend to stop paying the rent do all they can to encourage mould for this very reason.

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        #4
        I cannot issue a s21 as I stupidly gave her 12 months which ends in 1st July.

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          #5
          I will however issue a s8 notice, should I perhaps offer her money to leave ?

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            #6
            Your choice but I'd not offer a crook money: Only encourages the b*st*ards
            I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

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              #7
              Originally posted by theartfullodger View Post
              Your choice but I'd not offer a crook money: Only encourages the b*st*ards
              I agree. It'll only encourage her to do it to the next landlord.

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                #8
                Originally posted by buttons View Post
                I will however issue a s8 notice, should I perhaps offer her money to leave ?
                You could have had 3 s8s already served and have applied to the court already.

                Yes s8g10 may be validly served if only 1p is underpaid for only 1 day. Sometimes tenants take the hint - just costs a stamp
                I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

                Comment

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