Tenant lost keys - rekeying lock?

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    Tenant lost keys - rekeying lock?

    3 sharers with joint and several liability AST.
    One lost her keys.

    I told her, and all the tenants, at the beginning of the tenancy that they are responsible for their keys, and that loss would necessitate rekeying the lock.

    I also emphasised that these are Banham security keys and getting the lock changed would be VERY expensive, i.e. over 200 pounds.

    Tenant informed me of loss on Sunday. Since then no response to 3 emails from me.

    Banham estimate for rekeying the existing lock is minimum 300 pounds, including new keys.

    what would you do, and what's the legal situation? THANKS!

    I'd say it would be up to the tenants to decide.
    I know what I'd prefer if I was living there.
    When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
    Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).


      Is that documented in the signed tenancy agreement? If not, you can ask them to pay but don't waste time with deposit dispute or suing
      I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...


        If this is a communal door, I would say that it was grossly overengineered.

        My feeling is you could reasonably charge the £5 it would cost to replace a single lost key on a appropriately specified lock. I'd certainly suggest you would never get away with more than the cost of a new key to the existing keying.


          Normal euro lock much more sensible, replaced in 5 minutes £20.

          Anti-snap preferred.

          Good old Europe

          Check your insurance - if no-force entry and theft your insurance might be void
          I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...


            I would write formally to the tenant saying that as she hasn't responded you will be closing the query and that she should contact you if there is still a problem. I think I'd also go and check that your expensive lock is still present and intact.


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