Repairs under warranty

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    Repairs under warranty

    We had the door lock changed on our property, which is managed by the letting agent.

    The lock was faulty after a few weeks and had to be changed.

    We are being charged for the call - out

    Is that right?

    #2
    If you're the tenant...

    It depends if you broke the lock or caused it to be "faulty" and, possibly, whether you followed the correct process to report problems.
    When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
    Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

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      #3
      Sorry - should have said, I am the landlord

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        #4
        Check your contract with LA if paying for full Management Service.

        Comment


          #5
          Originally posted by bazzeruk View Post
          Sorry - should have said, I am the landlord
          In which case, probably.
          You're responsible for the lock (unless the tenant damaged it).

          It's the same as any other repair.

          I'm not too sure why you'd think otherwise, so I am a bit concerned I've missed something.
          When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
          Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

          Comment


            #6
            I think the OP means that he had a new lock with warranty installed recently which became faulty, the new lock replaced (which has not been charged for), but they are charging for the call out.

            I think you need to check the t&cs of the warranty, but if the lock was a manufacturer fault, you shouldn't really be charged the call out fee to replace the faulty lock (but check the t&cs). I'm assuming it was the same locksmith that was called out to replace the lock that originally fitted it.

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              #7
              Welshie,

              Exactly that. I am checking with managing agent.

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                #8
                So, I asked for the agent to let me know who the lock manufacturers were so I could pursue the matter. So now, apparently, the locksmith has waived the call-out charge and is going to claim from the manufacturer. I sense a con here (not, I hasten to add by the Agent, who is excellent) - or am i being cynical??

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                  #9
                  bazzeruk,
                  I think, I'd think what you're thinking

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                    #10
                    If lock warranties (about which I know nothing) are anything like manufacturer's warranties on motor vehicles, the rates that can be charged to the warrantor are much lower than can be charged to a retail punter.
                    So by making a warranty claim, whoever does the work earns less, so you always try the punter first.
                    When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
                    Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

                    Comment


                      #11
                      Originally posted by bazzeruk View Post
                      I sense a con here (not, I hasten to add by the Agent, who is excellent) - or am i being cynical??
                      From my vantage point, it sounds to me like it could be LA con, or collusion between them.

                      Comment

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