Tenant requesting TV because it was in advert photos

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    Tenant requesting TV because it was in advert photos

    As above! We have new tenants who moved in yesterday. We went through the inventory which they signed. Today they have asked for a TV. When we said it wasn’t included they have said it was in the photos of the advert so should be. It was never discussed. The photos for advertisement were taken when somebody was still living in the property, there were a few personal belongings in the pictures as a result!

    Can we refuse? Not sure where we stand.

    #2
    Of course refuse. I don't know any landlords who provide TV sets.

    Comment


      #3
      I think this is a question as to whether the offer included what was in the pictures. The OP probably needed a disclaimer. Think of "serving suggestions" on food packets.

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        #4
        Take a photo of a TV set, blow it up to full size and deliver to tenant?

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          #5
          What does the in/out Inv state?
          Were current Ts provided with Inv to make any amendments, noting lack of TV?
          Why permit any advertising photo's before the Property was ready to be Let to new Ts?

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            #6
            Inentory has no mention of TV.

            The property has never had an empty period to allow for photos of an empty shell. At the advertising stage I lived in the property and did not move out until it was let.

            ​​​On reflection, bad move.

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              #7
              Didn't you advertise it as unfurnished? I think the tenants are trying it on here. Haven't they asked for all the other things in the house?

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                #8
                Advertised as furnished but I would argue that a TV is not part of the furniture!? As I said I was living there at the time so the photos also included other bits and pieces that were personal belongings and not left as part of furniture.

                When looking around they did ask about specifics; was microwave included etc but TV never mentioned.

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                  #9
                  Advertising with pictures of tenant's stuff unwise, possible data protection breach depending on what is there.

                  We're I tenant I'd be well p*ss*d off.

                  Next time put disclaimer in advert. Apologize to tenants and give them £100 to buy Argos cheap Tele. You don't want them hereafter regarding you in a dim light.
                  I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

                  Comment


                    #10
                    If the property was advertised as furnished, the tenant has every right to expect that the furniture advertised would be supplied, unless you provided a disclaimer or told them that it wasn't.

                    On the other hand, the tenant is almost certainly just trying it on.
                    When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
                    Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

                    Comment

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