Tenants boiler stopped working today,how long is reasonable for andlord to get fixed?

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    Tenants boiler stopped working today,how long is reasonable for andlord to get fixed?

    Hi

    One of my rentals I manage myself and the Tenant reported that the heating and water wasn't working this morning, we then established that the rcd switch needed resetting which cut the electric which has been sorted...

    My regular gas safe guys, both were unable to attend and I managed to get hold of someone to go and look, but a part needs replacing, which they get until Monday and fit same day.

    My question is, is this reasonable enough from a landlord point of view to get done as it being weekend difficult to get things sorted? The tenant adamant wanted sorting today but doesn't understand things take a bit of time but we are sorting... Also took us best part of today to get information from him when plumbers trying to get them to try a few things to see if that worked in meanwhile as he was in and out.

    #2
    I would say you have done all you can, if the part is not available there really isn't much more you can do.

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      #3
      Agree with above it it was his own house i doubt he could get it looked at, a full diagnosis and then fixed in one day !!! The tenant is out of order.

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        #4
        You do need to ensure that at least the bedroom can be maintained at at least 18 degrees, though.

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          #5
          Originally posted by leaseholder64 View Post
          You do need to ensure that at least the bedroom can be maintained at at least 18 degrees, though.
          Really? Bit difficult with no heating? What would you suggest? I am not very handy hence my other properties being fully managed by agents..

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            #6
            T can buy himself an electric heater just as he'd have to do if he owned the property himself. What does T think you can do? Wave you magic wand and conjure up the spare part? Personally I think you did well to get this far on a Saturday. I have a similar T. Life and death situation when the boiler broke then complained he'd miss his evening in the pub when plumber said he'd come after his day's work. I'm afraid I lost patience at that point and told him what I thought. He's been good since...

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              #7
              The responsibility for providing adequate heating is different in an owner occupied case and some landlords appear to ban tenants from using portable electric heaters, so I would say is the landlord's duty to provide the heaters.

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                #8
                I agree, LL should provide at least 1 temp fan heater until the problem is resolved.

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                  #9
                  If you do everything an owner-occupier would do I do not think there can be any complaint.

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                    #10
                    If you provide a heater don't you have to get it pat tested?

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                      #11
                      We have offered a fan heater... The tenant wants 2...i agreed but now wants heaters that won't consume too much electricity...!
                      ​​​

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                        #12
                        Originally posted by royw View Post
                        If you provide a heater don't you have to get it pat tested?
                        A brand new one wouldn't need pat testing when bought would it???

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                          #13
                          Provide at least 2 heaters and say £50 per month off rent until fixed. Next time offer that immediately there's a problem and you'll get almost no complaints.
                          I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

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                            #14
                            At this time of year, you can wait a few weeks for an engineer to visit, so you have done better than I could do for myself last year.

                            Radiators are lower power use than fan heaters (and the wattage is usually on the package).
                            The tenant doesn't get to specify the type or rating of heater.
                            And, being realistic, at this time of year, a weekend without heating (if it went wrong on Friday) wouldn't be unreasonable - it's a property being let not a hotel.

                            When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
                            Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

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                              #15
                              Originally posted by jpkeates View Post
                              At this time of year, you can wait a few weeks for an engineer to visit, so you have done better than I could do for myself last year.

                              Radiators are lower power use than fan heaters (and the wattage is usually on the package).
                              The tenant doesn't get to specify the type or rating of heater.
                              And, being realistic, at this time of year, a weekend without heating (if it went wrong on Friday) wouldn't be unreasonable - it's a property being let not a hotel.
                              exactly, they have sent me pictures of higher spec heaters...

                              would it be better to collect the heaters after the boiler is repaired, too avoid any liability for them in future?

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