How to find well rated contractor (plumber) in London?

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    How to find well rated contractor (plumber) in London?

    I am a tenant on a rented flat and I'm not happy with the plumbing company my landlord uses.
    They send plumbers that are either late, or take multiple visits to fix a problem, and last time ended up fixing something and breaking something else.
    It feels like contractors have the upper hand as they are in high demand. Is there a website where you can find ratings for contractors in London and recommendations for good ones?

    Thank you.

    #2
    Try Which? Trusted Trader

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      #3
      Originally posted by dabd View Post
      I am a tenant on a rented flat and I'm not happy with the plumbing company my landlord uses.
      They send plumbers that are either late, or take multiple visits to fix a problem, and last time ended up fixing something and breaking something else.
      It feels like contractors have the upper hand as they are in high demand. Is there a website where you can find ratings for contractors in London and recommendations for good ones?

      Thank you.
      Agree with all of this as a landlord. Sadly your experience amongst landlords and homeowners alike is not unusual. Learning a trade after leaving school is no longer considered "cool" and govt. have done little to address this.

      I've learned to undertake basic plumbing task myself (insured) as:

      It costs less.
      It gets done quickly.
      It gets done properly.
      I know the idiosyncrasies of the property.
      I can do it at a time convenient for the tenant.
      The tenant doesn't have to be at home unless they want to be.

      With regards to recommendations, I'd be wary of the Trust-a-trader/rate person etc. sites - they work for the trader. There are stories that bad reviews are taken down. Best rely on word-of-mouth.

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        #4
        Oh, forgot to add:

        Chasing a plumber by phone. Won't answer during the day due to work or in the evening due to rest. Expect to be sent a text/email while they consider if/when they will take the job and if/when they will contact you.

        Cancelling at the last minute or after keeping you hanging around all day with "well you see that's the plumbing trade".

        Misdiagnosing problems or misquoting legislation either to create a bigger job or just naivety.

        Having to clear up their mess from muddy footprints, metal filing, sawdust and not forgetting the half-full Cosco coffee tub.

        Having to repeatedly apologise to the tenant for circumstances beyond my control.

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          #5
          Finding good tradesman who aren't fully booked until February is my biggest problem. In my experience if they can come within a reasonable timescale it's because no one else wants to use them. Used a trusted trader roofer once but never again.

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