Repair costs after burglary my responsibility or not

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  • dazwalsh
    replied
    Ring the company up and offer 50% of the balance due which im assuming is north of £250 Because these guys are utter scumbags who charge what they want.

    I would also get rid of the upvc door and fit a composite jobby as upvc panel doors are notoriously easy to get through. I had 2 break ins through this type of door, opposite ends of the city on the same night would you believe it.

    Dont leave the tenant to foot the bill, the damage wasn't caused by them. The thieves broke into their home but your house.

    Leave a comment:


  • jpkeates
    replied
    Originally posted by aco19 View Post
    Is it a common occurrence that police offer to call this service for people?
    Yes.
    They also call this service if they smash open a door as part of an arrest or attempted arrest.

    You can't expect a tenant to know how to replace a door panel (which doesn't sound very secure in the first place).
    Pay the bill and move on.

    Leave a comment:


  • buzzard1994
    replied
    If there was a hole in the door big enough to get through, or get a hand through and open the door the property is not secure. Burglars frequently return to a property.

    You can phone round and get quotes and if they suggest the cost is excessive pay what is fair and dispute the rest. However the bill for work at that time in the morning would be high.

    Sounds like that door needs replacing or additional security to prevent the easy removal of a panel.

    Leave a comment:


  • leaseholder64
    replied
    It seems to me that the door is still insecure, if it is that easy to dismantle.

    Leave a comment:


  • ExpertInAField
    replied
    That does sound like a simple job. However due to time of night that's probably caused a call out fee of a large amount.

    I do know the police have a rotating list they have of people they call out for stuff like this. They should keep process reasonable of they want to stay on that list.

    Back when I was in the police, something like this would ruin about £125. This was about 10 years ago

    Leave a comment:


  • aco19
    replied
    Originally posted by AndrewDod View Post
    I think we need more information from the OP to answer this at all. OP, what exactly was the condition of the entrance --

    a) What was damaged exactly?
    b) What was repaired exactly?
    c) What was the minimum that could have been done to secure the door against intruders?
    d) Was more than the minimum done?

    Overall you are probably responsible but it depends on the details -- for example if it could have been secured with a chain and lock, or screwed shut with some security screws (without compromising security) and the tenant asked for a complete replacement of the door, doorframe and all locks at 3am that would not be reasonable.

    How sure are you that the tenants didn't lock themselves out and then break the door down? It happens.
    a) Nothing was actually broken. The back doors panel support seals were removed, and the middle panel of the door was just taken out. So there was a hole within the frame of the door.

    b) The repair was that the panel just had to be put into place. The tenants say the repair took two minutes.

    c) The "repair" was very simple. The panel just had to be slotted back in place

    d) Since nothing was broken, all the repair man did was put the panel back in place

    Is it a common occurrence that police offer to call this service for people?

    Leave a comment:


  • AndrewDod
    replied
    I think we need more information from the OP to answer this at all. OP, what exactly was the condition of the entrance --

    a) What was damaged exactly?
    b) What was repaired exactly?
    c) What was the minimum that could have been done to secure the door against intruders?
    d) Was more than the minimum done?

    Overall you are probably responsible but it depends on the details -- for example if it could have been secured with a chain and lock, or screwed shut with some security screws (without compromising security) and the tenant asked for a complete replacement of the door, doorframe and all locks at 3am that would not be reasonable.

    How sure are you that the tenants didn't lock themselves out and then break the door down? It happens.

    Leave a comment:


  • Hudson01
    replied
    To be fair to the tenants if they could not get hold of you (understandable) and its the early hours of the morning what else are they to do, they needed the door to be secure. I agree they would charge a lot but that comes with the out of hours call service.

    Leave a comment:


  • KTC
    replied
    Tenant insure their own contents, landlord the building. We're talking about securing the building here, not compensation for the content burgled.

    Leave a comment:


  • ExpertInAField
    replied
    I would expect the tenant to claim this on their insurance. If they didn't have any, then that's their own fault. They should pay.

    Leave a comment:


  • KTC
    replied
    Originally posted by jpkeates View Post
    Normally I'd suggest that the tenant is responsible for what happens during the tenancy (just bad luck in this case) and should pay for the damage.
    I assume we're talking about broken doors, door frame, windows etc., which wasn't damaged by the tenant not behaving in a tenant-like manner, so come under landlord's implied repairing obligations?

    Leave a comment:


  • leaseholder64
    replied
    A housing association would consider this an urgent repair, and would be ensuring that the door was secure within less than 24 hours. You can't really expect to get lots of quotes in that sort of time frame.

    Leave a comment:


  • jpkeates
    replied
    It's not that black and white.
    You are technically not liable to pay the invoice, which isn't addressed to you.
    The company might solve that problem by re-issuing the invoice in your name.

    The repair is your responsibility.

    Normally I'd suggest that the tenant is responsible for what happens during the tenancy (just bad luck in this case) and should pay for the damage.

    But this time they seem to have done everything they could.
    The police suggested they call the tradespeople, they tried to call you (and it's not surprising that you didn't answer at 3PM).
    Presumably, the tenants didn't know that the cost would be so excessive and were simply trying to do the right thing.

    On the third hand, the people doing the repair can't simply charge what they like for a service without agreeing it with someone.

    Or just claim on your insurance - it's what it's for.

    Leave a comment:


  • aco19
    replied
    Originally posted by jpkeates View Post
    If the damage was sufficient that it was necessary to secure the premises, I don't see anything else is reasonable than that you pay the bill.
    You'll always pay a premium for a 24 hour emergency call out.

    If the damage wasn't that urgent, I'd say that the tenants should pay.
    Am I legally required to cover the cost even if I have not given consent for the work to be done or signed a contract with the company? The bill is in the tenants' name

    The damage was not urgent.

    Leave a comment:


  • jpkeates
    replied
    If the damage was sufficient that it was necessary to secure the premises, I don't see anything else is reasonable than that you pay the bill.
    You'll always pay a premium for a 24 hour emergency call out.

    If the damage wasn't that urgent, I'd say that the tenants should pay.

    Leave a comment:

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