Blockage in Toilet - Flushable wipes

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    Blockage in Toilet - Flushable wipes

    We have just had a call from our tenant about the toilet overflowing. She said she took out a big bunch of flushable toilet wipes!. However the toilet continued to fill and water went through the bathroom floor and down into the lounge through the main light fitting. I have been down and the water is still dripping down into the lounge (she has put a paddling pool down to collect the water. Have arranged for an electrician to isolate the light, so she can use the lights.
    Obviously we are duty bound to meet the costs of new light and electrician. My questions are 1. Can I ask her not to use flushable wipes to avoid it happening again? 2. If it has damaged the new laminate flooring in the lounge, who pays?

    #2
    There are flushable wipes and there are "flushable wipes". Are you sure these are the sort that are really flushable, rather than just labelled as such. Even then, the really flushable ones should only be used once per sitting.

    Flat leases often have covenants against putting rags down toilets.

    In this case, I think a secondary factor is that there is a fault with the cistern. In particular some cisterns overflow via the pan if the float valve fails.

    Comment


      #3
      All of the costs should be recharged to the tenant.
      They caused the damage.

      If that doesn't make them realise that the notion of a wet wipe being flushable is something no manufacturer can claim honestly, nothing will.
      When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
      Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

      Comment


        #4
        Originally posted by leaseholder64 View Post
        There are flushable wipes and there are "flushable wipes". Are you sure these are the sort that are really flushable, rather than just labelled as such. Even then, the really flushable ones should only be used once per sitting.

        Flat leases often have covenants against putting rags down toilets.

        In this case, I think a secondary factor is that there is a fault with the cistern. In particular some cisterns overflow via the pan if the float valve fails.
        Our plumber told me the only things that should go in a toilet is toilet paper and the various human wastes. NOTHING else, as it risks blockage.

        You will have to source workmen, arrange the work and pay them BUT it is likely entirely the tenants cost.
        Only reason it might not be is if tenant is new, and possibly previous tenant did it.

        Comment


          #5
          Sounds like a six year old naughty person putting a whole pack down the loo to me.

          Comment


            #6
            Any plumber will tell you NOT to use flushable wipes and will echo the other points posted by sam-cat. I suggest freeholders issue instructions to leaseholders and landlords include a term in tenancy agreements making clear no paper towels, flushable wipes to be put down loos.

            In our building there have been a few instances where external drains required work owing to blockages and each time there were wads of flushable wipes and kitchen roll among the debris removed. Unfortunately, no one admits to putting offending items down the loos and all leaseholders pay for the work via service charges. The freeholder politely reminds everyone but the problem recurs.

            Comment


              #7
              Originally posted by vmart View Post
              Any plumber will tell you NOT to use flushable wipes and will echo the other points posted by sam-cat. I suggest freeholders issue instructions to leaseholders and landlords include a term in tenancy agreements making clear no paper towels, flushable wipes to be put down loos.

              In our building there have been a few instances where external drains required work owing to blockages and each time there were wads of flushable wipes and kitchen roll among the debris removed. Unfortunately, no one admits to putting offending items down the loos and all leaseholders pay for the work via service charges. The freeholder politely reminds everyone but the problem recurs.

              Its in the tenancy agreement we use, so is unambiguous.. Not that most tenants read it, but hey, they signed it. As I said earlier, only time there might be doubt of who's responsible is shortly after a change of tenants.

              Comment


                #8
                Put a notice up in the bathroom/toilet and in the tenancy agreement saying ' only put into the toilet wasted that has passed through your body and ORDINARY toilet paper. NO WET WIPES'. Agree tenant is responsible.

                I find that quilted toilet paper can cause problems too - it is just too bulky



                Freedom at the point of zero............

                Comment


                  #9
                  As they say prevention is better than cure...if the tenant knew how to stop an overflowing toilet the damage could have been prevented or minimized. It's best having a word with them. You can Google "how to stop an overflowing toilet".

                  I say this because I had a situation where water started pouring down my flat from the flat above and noone was in. Luckily, I knew the location of the main cockstop for the flat above so I was able to shut their water supply. The plumber that came later on said it was good I did what I did because water would have filled above the ceiling and caved in.

                  Comment


                    #10
                    Originally posted by vmart View Post
                    Any plumber will tell you NOT to use flushable wipes
                    So do the water companies; those that make it to the treatment plants clog them up.

                    Comment

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