Compensation claiming tenants

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    #1

    Compensation claiming tenants

    Hi guys I was wanting to ask for your thoughts the tenant reported that the boiler had been broken and I got a gas engineer to come out the next day to try and fix it he said he couldn't fix but it was fixable , so I got another 2 gas engineers coming out the following day to try and fix it and all of them said that it was beyond repair.

    I then organised for a new boiler to be installed 3 days later the tenants said they couldn't do the 4th day and you'll have to be the fifth day so I got someone to come out and the boiler was installed on the 6th day tenant was without hot water and heating he claims (middle of may) for 6 days odd (correction 6 days )

    he's now asking for compensation. Has anyone else been in this situation before ?

    your thoughts are greatly appreciated

    P.s I've edited to include dates to make it easier to follow

    T reported on 8th not working , 2 engineer came out 9th , 1 on 10th may . I organised for install 13rh T declined this day , 14th installed
    Tags: None
    #2
    Politely decline his request for compensation, a boiler change in 5 days is a very respectable effort and you did all you could to sort the problem in the shortest time frame

    just out of curiosity what level of compensation was he requesting?

    Comment

      #3
      ^ ^ That! He has no basis for a claim. That was a very good response time.
      • 1 like

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        #4
        Tell them, verbally only, you are confident they will be happy with any compo in their next home. And issue s21 when you can.
        I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...
        • 1 like

        Comment

          #5
          Tenants are the worst people ever arent' they ? Everything was in hand and you did everything you could in excellent time -they were not without hot water - what about kettle or boiling a pan ?
          • 1 like

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            #6
            Tell me about it this one is a real bad egg he's been like that since the start when I bought a new fridge and kit for the whole place he came in and the brand new fridge I bought was faulty and I got it replaced and fixed within 3-4 days but he claims compensation for all these expensive meats that had in there really was just lying but it was my first tenant and I was a new landlord so I had no idea.

            so I learnt a lot from him and I have to other tenants and other places that are absolutely amazing and I would do anything for them whatever favours they needed. I do feel like there's a lesson though in life is that you and never learn and delete had a bad one how to find a good one :-)

            Comment

              #7
              Originally posted by alice123 View Post
              Tenants are the worst people ever arent' they ?
              Yes, of all the evil and hatred around the world, people who rent a property to live in are the worst people ever.
              • 1 like

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                #8
                Deterrent hasn't stated the number he's 3 days late need to rent so I don't know why but for some reason he decided telling me that you can pay me today and for the heads up I would like to talk about discussing a compensation claim for this

                Comment

                  #9
                  Originally posted by blinko View Post
                  Deterrent hasn't stated the number he's 3 days late need to rent so I don't know why but for some reason he decided telling me that you can pay me today and for the heads up I would like to talk about discussing a compensation claim for this
                  Just tell him to stop being stupid. You had a boiler replaced in a reasonable time. If he wants to go to court for compensation, tell him he's more than welcome to waste his money doing it.

                  6 days to have engineers come out, inspect, try and repair and then order and fit a new boiler is more than reasonable. What would he expect as an owner occupier.
                  • 1 like

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                    #10
                    Serve s8g10 TODAY! Yes, s8g10 may be validly served if only 1p is underpaid only 1day. Tenant may take the hint.

                    But don't take to court.

                    Think there is no evidence to suggest tenants are any worse, overall, than landlords. Agents?

                    What were previous landlords references like for these esteemed tenants?
                    I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...
                    • 1 like

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                      #11
                      References werre bodged really by open rent system , either that or i didn't request tomorrow. he failed the affordability tests as well I fell for a sub story really so was my fault that you got in there I mean problems started to arise in the first month but we now had nobody to guide me and it was my first time so I kind of accepted it but he's been like that since to 2 and a half years.

                      Really I think it needs to come to an end this time. Everytime something goes wrong thrres a compensation claim , rent is always late (if I don't chase he doesnt pay ) makes stuff up .

                      Just your typical pain in the anus tenant but to be honest if it wasnt him it would have been someone else at some point .

                      You cant play this game without going through the bad tenant experience (itbonly happens once right 😀)
                      • 1 like

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                        #12
                        ive had situations with my tenants when we had to get a new boiler and they were fine with everything my understanding is that so long as things are 'in hand' then you have nothing to worry about there but no doubt the tenant does not work and is after some money for nothing as usual

                        Comment

                          #13
                          Tenants eh?

                          I think a certain demographic finds UK rents rather pricey, so tries to mitigate them by seeking compensation.

                          Even my best mate is a nightmare tenant. In his four months as a tenant he has complained more than my fourteen other tenants combined.
                          To save them chiming in, JPKeates, Theartfullodger, Boletus, Mindthegap, Macromia, Holy Cow & Ted.E.Bear think the opposite of me on almost every subject.
                          • 1 like

                          Comment

                            #14
                            Originally posted by alice123 View Post
                            ive had situations with my tenants when we had to get a new boiler and they were fine with everything my understanding is that so long as things are 'in hand' then you have nothing to worry about there but no doubt the tenant does not work and is after some money for nothing as usual
                            Ahh I know what you mean, you provide a awesome service quick turn around etc but they look for things to complain about so you will never be able to meet their demands, even they won't be able to meet them usually but they do it because they can get away with it.

                            Anyway he paid the rent for the month £200 short , never done that before, can't believe it

                            Comment

                              #15
                              Originally posted by blinko View Post

                              Anyway he paid the rent for the month £200 short , never done that before, can't believe it
                              I'd say your tenant needs a section 21 notice in the post.
                              To save them chiming in, JPKeates, Theartfullodger, Boletus, Mindthegap, Macromia, Holy Cow & Ted.E.Bear think the opposite of me on almost every subject.
                              • 2 likes

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