Enforcement officers

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    Enforcement officers

    I wanted to know what peoples experiences are regarding whether enforcement officers do take action after you have raised issues with Rent Smart Wales. I ask because I have tried to get help via my local council without success, so I went to Rent Smart Wales and they have contacted the enforcement officer at the local council. Every organisation I have so far contacted seem to either not answer the phone or are willing to just accept what the landlord says even though there are multiple tenants that say differently.

Latest Activity


  • Tenant withdrawing notice
    I accepted tenants' notice to quit their SPT mid period. Their leaving date is really badly timed for me (2 weeks into summer hols, preventing me taking the kids abroad).

    The notice wasn't valid, since it didn't end on the first or last day of the monthly SPT, but I did accept it. Now,...
    16-07-2019, 08:25 AM
  • Reply to Tenant withdrawing notice
    I think this is one where a pragmatic approach is required. The only way to achieve legal certainty is to have an agreement for surrender which complies with the Law of Property (Miscellaneous Provisions) Act 1988 - but that will not of course guarantee that the tenants will actually leave on the agreed...
    16-07-2019, 10:12 AM
  • How best to handle a "pet" issue?
    Our tenants have been in our rental for nearly 4 years without issue. The original fixed term tenancy agreement gave way to a periodic tenancy. The tenants have been good, if rather untidy!

    Over the weekend while performing some maintenance while the tenants were away on holiday for a...
    16-07-2019, 10:04 AM
  • Landlord CCTV camera pointing into shower cubicle
    Hello all,

    I'm a tenant and have just moved into a rented property under a 6 month fixed term AST. The landlord lives next door.

    After moving in, I discovered that the landlord has a CCTV camera affixed to this property on the roof, with clear line sight into our en suite...
    15-07-2019, 16:28 PM
  • Reply to Landlord CCTV camera pointing into shower cubicle
    Having made such accusations, you can expect a section 21 notice at the earliest opportunity, but, if you are right, blocking the window will deny the offender entertainment until you can be removed, and they can't even seek possession until after the six months end.
    16-07-2019, 09:57 AM
  • “Reasonable time”
    Hi all,

    Probably not the normal ‘reasonable time for repair’ post from a tenant because I’m actually more looking to back my argument that it doesn’t HAVE to be sorted as quickly as everyone is saying and they need to chill out!

    We came back from our week honeymoon...
    15-07-2019, 17:38 PM
  • Reply to “Reasonable time”
    What jpkeates says..... the landlord sounds like they are in the dark at the moment, i would consider no hot water as urgent, i know of properties where the bathroom only has a bath and a hand shower run from the taps !!! Kettles will not help here. So yes a day or two to get an engineer out then see...
    16-07-2019, 09:03 AM
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    03-01-2016, 11:16 AM
  • Reply to Tenancy Guarantees
    xin làm thẻ tạm trú, xin visa đi nước ngoài...
    16-07-2019, 09:00 AM
  • Reply to Tenant withdrawing notice
    They wanted to leave 10th August, now it's 13th August. I don't use an agent and I did the check in, so would prefer to do the check out. They are decent people, if slightly incompetent and they don't have lots of money, so they will need their deposit back ASAP. I want to work on their side, but want...
    16-07-2019, 08:54 AM