Broadband Service Provider - Tenant Issue

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    Broadband Service Provider - Tenant Issue

    My new tenants have tried to sort out there broadband with the supplier for the previous tenants. the previous tenants took out a contract longer than their tenancy agreement and the provider is refusing to provide a new service to the new tenants until the previous tenants have cancel there agreement (there is an associated exit fee). The previous tenant have now stopped communicating. The new tenants have sought advice, from me, and I'm not sure what I can do to help. Does anyone have any advice please?

    #2
    Find a different company, surely?

    Comment


      #3
      The only reason they knew the line was active was when they purchased a new broadband provider (Now TV) they then refused to install the router until the active live is cancelled as they need to put their own fibre in.

      Comment


        #4
        There a "TAG" on the line

        https://www.ispreview.co.uk/new/comp...laints_tag.php

        Until the previous agreement is cancelled and any charges paid in Full the tag stays.

        https://www.openreach.co.uk/orpg/hom...viewAllFaqs.do

        See Q24.

        https://www.ofcom.org.uk/phones-tele...dband-provider
        Thunderbirds are go

        Comment


          #5
          Ofcom

          T will have to use mobile BB in meantime.
          I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

          Comment


            #6
            thank you for your replies

            Comment


              #7
              Virgin Media don't use the same infrastructure, so I would assume that you could use them.

              Comment


                #8
                Originally posted by theartfullodger View Post
                T will have to use mobile BB in meantime.
                If T has a smartphone with data included in their plan then they can 'tether ' their phone to their computer or TV, either by wire or wifi (some TVs can also connect by bluetooth).
                https://www.verizonwireless.com/arti...ne-on-your-tv/

                I frequently tether my phone to my laptop by USB cable to use the 3G/4G signal when the landline broadband is playing up.

                If you set your phone to be a portable wifi hotspot more than one device can connect at the same time.

                It's surprising how many smartphone users don't realise that it can also be used as a mobile internet router/hub for other devices.
                And if you have unlimited data on your phone plan then no need to pay any extra.

                Comment


                  #9
                  Anyone know why it is not like other utilities, where a new occupier gets a fresh start?

                  Comment


                    #10
                    Originally posted by MdeB View Post
                    Anyone know why it is not like other utilities, where a new occupier gets a fresh start?
                    Unlike other utilities broadband service has a specific, contracted, end date for supply to that property.
                    And it comes via a dedicated phone line.

                    Before that end date the BB provider can't disconnect that supply, or switch it to someone else, without being in breach of contract.
                    The contract needs to be terminated, either by agreement with the existing customer or at the date it ends.

                    While the dedicated line is subject to that contract no other company can access it either.
                    (Although it should be technically possible to have 2 different, seperate, BB feeds down the same line, especially with finre, it would need more sophisticated (more expensive) routers and just isn't done in practice).

                    Another option:
                    The tenant or LL could have a second phone line (copper of fibre) installed, but of course that comes at an extra cost.

                    Comment


                      #11
                      Originally posted by MdeB View Post
                      Anyone know why it is not like other utilities, where a new occupier gets a fresh start?
                      Because electricity, gas and water contracts are legislated into being, so that use of the utility creates a deemed contract.

                      That doesn’t apply to telephone or broadband use and supply.
                      When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
                      Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

                      Comment


                        #12
                        So previous tenant is still under contract for broadband to the property?
                        Broadband is still being provided to the property?

                        What is stopped the T from using the existing broadband service until this is resolved?

                        Comment


                          #13
                          He probably doesn;t have the router or, even if he did, the info to use it (ID, password, wireless key ...).
                          I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

                          Comment


                            #14
                            Originally posted by theartfullodger View Post
                            He probably doesn;t have the router or, even if he did, the info to use it (ID, password, wireless key ...).
                            Just grab one off ebay.. The account information is auto-negotiated on connection, wifi details are usually printed on a sticker on the bottom (certainly for the big suppliers).

                            But not sure if that would (in the eye of the supplier) mean that you are taking on the contract... I would certainly hide it and deny everything if I went down that path.

                            Comment


                              #15
                              That wouldn't work, you still need the password to connect the router to the ISP/DSL. (Internet Service Provider/Digital Subscriber Line).

                              The information on the router is only for connecting other devices to that router, which you can do but you will just get a message like this, and when you open the network login page you won't have the neededpassword for the subscriber line, only the original subscriber will have that:

                              Capture.GIF

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