How do you arrange viewings?

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    #31
    Originally posted by HantsAgent View Post
    I don’t have this problem, can’t afford to.

    No-shows make up less than 5% of all our viewings, and even then there’s usually an apology, a reason for not turning up and a hope to rebook.


    Surely it'd be a more helpful contribution to explain to the post how you successfully manage to do that otherwise this is just gloating. Not for me I'm ok thanks (yawn) If only for your comment to be of any real benefit.

    Berlingogirl - I hope this helps, personally I would recommend confirming the appointment, at a closer point but not so close that they will be driving, maybe say you'll confirm with them the evening before or on the morning of the viewing if it's later in the day. I would also check with them that they know the area as many are "button click-happy" and haven't even done any research. Also end with the full address.
    Tip; if there's a To-let board or not/ advise as such as they maybe relying on this to help find it

    Good luck


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      #32
      Yeah, fair enough. Although I don’t think it’ll be helpful to private landlords as I doubt it’s somethig you can do easily.

      Being an established agent in an area means that you receive enquiries from prospective tenants daily. Sometimes they’d re calling about a specific property they’ve seen, others are calling to register their interest in future properties you might be instructed on.

      Those tenants are asked (in a conversational way) for a whole host of information about who they are, where they come from, what they do, etc. etc. Many of those types of questions have already been suggested in this thread.

      Then, when you list a new property, you call all the people that match and get them in to see it. You already know everything you want to about them, you know (more or less) that the property is what they’re looking for and you know that they’re motivated and keen.

      This is one of the reasons why agents will often make the claim “we have tenants waiting”. We do, almost always.

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        #33
        I guess that some of it is simply due to the number of properties.
        A prospective tenant doesn't want to upset an agent as that can severely diminish the choice of properties. Upsetting a landlord who only has one property isn't going to cause the same problem.

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          #34
          Originally posted by HantsAgent View Post
          Yeah, fair enough. Although I don’t think it’ll be helpful to private landlords as I doubt it’s somethig you can do easily.

          This is one of the reasons why agents will often make the claim “we have tenants waiting”. We do, almost always.
          So glad I left EA after 30 years loving the industry and experiencing every character in the corporate world. I am happy to no longer be an agent.

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            #35
            Originally posted by Rewolf View Post

            So glad I left EA after 30 years loving the industry and experiencing every character in the corporate world. I am happy to no longer be an agent.
            I can understand why if you worked for a corporate agency. Been there, done that, would never go back. I’d also never use one or recommend one to anyone.

            IMO, they are most responsible for the image that estate agency has. Employing kids, chasing targets/commission, charging astronomical tenant fees resulting in the impending ban.

            Obviously I’m biased, but I firmly believe that a good independent agent earns their money and can act in the best interest of their clients rather than their business.

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              #36
              Originally posted by HantsAgent View Post

              I can understand why if you worked for a corporate agency. Been there, done that, would never go back. I’d also never use one or recommend one to anyone.

              IMO, they are most responsible for the image that estate agency has. Employing kids, chasing targets/commission, charging astronomical tenant fees resulting in the impending ban.
              very true agreed !... I loved it before the corporates bought in and still loved it despite their attempts to break my spirit, then the later years all these sticky palmed kids coming in, targets and so on, I'd never any issues exceeding my targets but would of been doing the same if I'd not got any at all

              I did try again for a few big independents but my own standards were too high for them, they weren't doing things right, even the company owners didn't know what to do when there was a suspected carbon monoxide leak reported. It made me certain of my decision to leave the rat race and to live out the rest of my years with peace and sanity ...enjoying a very different life now thankfully

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                #37
                My gf was an estate agent in London for 6 months a couple of years ago selling houses. The culture was absolute madness. She told me that if she sold a house, her colleagues would pester the buyer to buy 'their' house to claim the commission instead.

                I can't imagine how that firm is still in business with that nonsense going on.

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                  #38
                  massive corporate giants are stuffed to the rim with underhand games, it's all about greed and money grabbing money is everything to them sorts ...they're welcome to it, I prefer peace, honesty and kindness over money

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