How do you arrange viewings?

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    How do you arrange viewings?

    I'm trying to decide on the best way to arrange viewings. I've got a house that we're just cleaning etc for the next tenant and it's very nearly done and looking good. It's not overpriced, possibly slightly underpriced.

    So far it's only advertised on Facebook (local group) and Gumtree while we're in the process of just finishing off the last bits of decorating etc. Perhaps not the choicest of advertising sites.

    I made a group booking with 7 confirmed viewings and 4 maybes. I took names and phone numbers. In 1 1/2 hours only one person showed up.

    I need a better way.

    I'm going to be advertising it, perhaps on Openrent, so it goes on Rightmove.

    Can anyone give me hints and tips to cut down on no-shows and no-hopers?

    #2
    Charge a small fee for viewing?

    Comment


      #3
      I had considered that. I think you suggested it on another post, but the admin would probably be not worth the while. Thanks anyway.

      Comment


        #4
        Sam_cat you said this on another post

        " make sure you have a method of pre-vetting before people come for viewings"

        Can you tell me how you go about this please?

        Comment


          #5
          Originally posted by Berlingogirl View Post
          Sam_cat you said this on another post

          " make sure you have a method of pre-vetting before people come for viewings"

          Can you tell me how you go about this please?
          When you initially speak to them on the phone (to arrange the viewing), ask them a serious of "interview" questions straight off the bat. This will weed out some of the time wasters straight away.

          Name, age, how many in the group, working, earnings, reasons for moving, intended length of stay, telephone number, email, current address, are you happy for me to do back ground and credit checks on you, do you smoke, pets... etc etc etc

          Comment


            #6
            I think Andrew Dod mentioned he emails tenant a questionnaire. Asking if they had ever been evicted, failed to leave on s21, or had deductions awarded from their deposit. Can't find the post at the moment.

            Comment


              #7
              Originally posted by Berlingogirl View Post
              Sam_cat you said this on another post

              " make sure you have a method of pre-vetting before people come for viewings"

              Can you tell me how you go about this please?
              A simple questionnaire, get some (lots) of details. eg:
              Name
              Current address
              Reason you are moving
              Ideal move date
              Any pets
              Who would be living in the house (full name, gender, date of birth, smoker, NI Number, Occupation and employer)
              A credit check will be carried out on anyone over 18 that will be living in the property, does anyone have any CCJ's or previous bad credit?
              Copy of last 3 months bank statements will be required to check affordability
              Ever been evicted?
              Ever failed to leave on the back of a section 21

              etc etc

              (There was a big post about this not that long ago, if you search you will find it... LOTS of good suggestions of things to put on the form.
              DONT FORGET - GDPR details need to go on this explaining what the data will be used for, how it will be held etc.

              Doing this pre-viewing works well, as some tenants self select when they see certain questions (pets/credit check at a guess) and you never here from them again.
              Others its an obvious no (2 adults, 1x 18 year old and 3 under 11 boys and a 7 year old girl.... in a 3 bed semi... its not gonna work!)

              Once you have the answers and dont see it as an issue you can get to arranging viewings.. Before the viewings reread all the answers given, and when showing them around be super professional but also quite chatty. Ask questions that you already have a written answer too and let them answer. Say nothing, leave 'dead air', people dont like this and will keep talking, often saying more than they intended.
              If the answers dont fit with the previous answers given (half truths/lies/work of fiction) then make a note.. thats a no!

              Worked well for us so far... fingers crossed!

              Comment


                #8
                Thanks everyone, I'll be working on a set of questions.

                Comment


                  #9
                  Originally posted by Berlingogirl View Post
                  I made a group booking with 7 confirmed viewings and 4 maybes. I took names and phone numbers. In 1 1/2 hours only one person showed up.
                  That can certainly be improved on, I'd get maybe 1 no show out of that lot.

                  1. You're advertising in the wrong places.
                  2. As said, your pre-vetting isn't working/good enough.
                  3. Underpricing is attracting the wrong types.
                  4. Get them to confirm the viewing 1 hr before.
                  5. Agree with getting it on Rightmove, I'd choose another online agent though.

                  Comment


                    #10
                    Originally posted by Berlingogirl View Post
                    Can anyone give me hints and tips to cut down on no-shows and no-hopers?
                    I do not think you can - it is part of the package if you cut out an agent.

                    Charging for viewing has to be out. It sends the wrong message to a prospective tenant. The message I would get is: "This is the sort of money-grubbing landlord I need to avoid." Is there any other business which charges customers to look at what's on offer?

                    I think I would also avoid a landlord who wants a whole lot of information just to have a look round.

                    As for block-booking, that sends the message that prospective tenants have to suit your convenience. Much better to say: "When are you free to come and have a look round?" Further, if the 7 confirmed viewings and 4 maybes were couples and had all turned up would you really have wanted two dozen people looking round the house at the same time?

                    Comment


                      #11
                      Originally posted by Lawcruncher View Post
                      I think I would also avoid a landlord who wants a whole lot of information just to have a look round.
                      Good luck finding a half decent landlord in this market.


                      Comment


                        #12
                        Originally posted by boletus View Post

                        Good luck finding a half decent landlord in this market.

                        I live in Spain where my experience as a tenant is that landlords and agents treat tenants like valued customers. Too many landlords in the UK think they are landed gentry living in the nineteenth century.

                        Comment


                          #13
                          Originally posted by RedHitman View Post
                          When you initially speak to them on the phone (to arrange the viewing), ask them a serious of "interview" questions straight off the bat. This will weed out some of the time wasters straight away.
                          Agree with this although the way I do it is to send an automated email asking them to please tell me a bit about themselves. If suitable, then from their response I will then ask the questions filling in the gaps.

                          They often volunteer personal information outside of the set questions that helps them to secure a tenancy- or not.

                          Comment


                            #14
                            Originally posted by Lawcruncher View Post
                            I live in Spain where my experience as a tenant is that landlords and agents treat tenants like valued customers.
                            Spain is over 500,000 KM2 compared with England's 130,000 KM2 with a smaller population than us.
                            Spain has an unemployment rate of around 20% which is even higher for those in the typical renter profile. It has myriad problems and is a country on its arse.
                            Comparing the rental markets of England and Spain is misleading at best.
                            Weeding out timewasters in a thriving market is just good business practice, nothing to do with valuing customers or not.

                            Too many landlords in the UK think they are landed gentry living in the nineteenth century.
                            Believe what Marxist soundbites you want, reality is landlords can already pick and choose tenants and it will be getting a lot, lot more competitive in future.

                            Comment


                              #15
                              Originally posted by Lawcruncher View Post
                              I live in Spain where my experience as a tenant is that landlords and agents treat tenants like valued customers. Too many landlords in the UK think they are landed gentry living in the nineteenth century.
                              I made a conscious decision to treat tenants as customers.
                              Which works for me.
                              It's a mindset thing, not based on the country or its circumstances.

                              And I'm not sure about the landed gentry view.
                              I have arrived at the conclusion that landlords, in the main, don't know what they're doing and act rashly, panic and bully because they're scared of the business they're in.
                              And many of those who do know what they're doing are basically crooks.
                              Agents are mostly staffed by people in their first adult job chasing commission which doesn't help.
                              When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
                              Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

                              Comment

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