How do you arrange viewings?

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    How do you arrange viewings?

    I'm trying to decide on the best way to arrange viewings. I've got a house that we're just cleaning etc for the next tenant and it's very nearly done and looking good. It's not overpriced, possibly slightly underpriced.

    So far it's only advertised on Facebook (local group) and Gumtree while we're in the process of just finishing off the last bits of decorating etc. Perhaps not the choicest of advertising sites.

    I made a group booking with 7 confirmed viewings and 4 maybes. I took names and phone numbers. In 1 1/2 hours only one person showed up.

    I need a better way.

    I'm going to be advertising it, perhaps on Openrent, so it goes on Rightmove.

    Can anyone give me hints and tips to cut down on no-shows and no-hopers?

    #2
    Charge a small fee for viewing?

    Comment


      #3
      I had considered that. I think you suggested it on another post, but the admin would probably be not worth the while. Thanks anyway.

      Comment


        #4
        Sam_cat you said this on another post

        " make sure you have a method of pre-vetting before people come for viewings"

        Can you tell me how you go about this please?

        Comment


          #5
          Originally posted by Berlingogirl View Post
          Sam_cat you said this on another post

          " make sure you have a method of pre-vetting before people come for viewings"

          Can you tell me how you go about this please?
          When you initially speak to them on the phone (to arrange the viewing), ask them a serious of "interview" questions straight off the bat. This will weed out some of the time wasters straight away.

          Name, age, how many in the group, working, earnings, reasons for moving, intended length of stay, telephone number, email, current address, are you happy for me to do back ground and credit checks on you, do you smoke, pets... etc etc etc

          Comment


            #6
            I think Andrew Dod mentioned he emails tenant a questionnaire. Asking if they had ever been evicted, failed to leave on s21, or had deductions awarded from their deposit. Can't find the post at the moment.

            Comment


              #7
              Originally posted by Berlingogirl View Post
              Sam_cat you said this on another post

              " make sure you have a method of pre-vetting before people come for viewings"

              Can you tell me how you go about this please?
              A simple questionnaire, get some (lots) of details. eg:
              Name
              Current address
              Reason you are moving
              Ideal move date
              Any pets
              Who would be living in the house (full name, gender, date of birth, smoker, NI Number, Occupation and employer)
              A credit check will be carried out on anyone over 18 that will be living in the property, does anyone have any CCJ's or previous bad credit?
              Copy of last 3 months bank statements will be required to check affordability
              Ever been evicted?
              Ever failed to leave on the back of a section 21

              etc etc

              (There was a big post about this not that long ago, if you search you will find it... LOTS of good suggestions of things to put on the form.
              DONT FORGET - GDPR details need to go on this explaining what the data will be used for, how it will be held etc.

              Doing this pre-viewing works well, as some tenants self select when they see certain questions (pets/credit check at a guess) and you never here from them again.
              Others its an obvious no (2 adults, 1x 18 year old and 3 under 11 boys and a 7 year old girl.... in a 3 bed semi... its not gonna work!)

              Once you have the answers and dont see it as an issue you can get to arranging viewings.. Before the viewings reread all the answers given, and when showing them around be super professional but also quite chatty. Ask questions that you already have a written answer too and let them answer. Say nothing, leave 'dead air', people dont like this and will keep talking, often saying more than they intended.
              If the answers dont fit with the previous answers given (half truths/lies/work of fiction) then make a note.. thats a no!

              Worked well for us so far... fingers crossed!

              Comment


                #8
                Thanks everyone, I'll be working on a set of questions.

                Comment


                  #9
                  Originally posted by Berlingogirl View Post
                  I made a group booking with 7 confirmed viewings and 4 maybes. I took names and phone numbers. In 1 1/2 hours only one person showed up.
                  That can certainly be improved on, I'd get maybe 1 no show out of that lot.

                  1. You're advertising in the wrong places.
                  2. As said, your pre-vetting isn't working/good enough.
                  3. Underpricing is attracting the wrong types.
                  4. Get them to confirm the viewing 1 hr before.
                  5. Agree with getting it on Rightmove, I'd choose another online agent though.

                  Comment


                    #10
                    Originally posted by Berlingogirl View Post
                    Can anyone give me hints and tips to cut down on no-shows and no-hopers?
                    I do not think you can - it is part of the package if you cut out an agent.

                    Charging for viewing has to be out. It sends the wrong message to a prospective tenant. The message I would get is: "This is the sort of money-grubbing landlord I need to avoid." Is there any other business which charges customers to look at what's on offer?

                    I think I would also avoid a landlord who wants a whole lot of information just to have a look round.

                    As for block-booking, that sends the message that prospective tenants have to suit your convenience. Much better to say: "When are you free to come and have a look round?" Further, if the 7 confirmed viewings and 4 maybes were couples and had all turned up would you really have wanted two dozen people looking round the house at the same time?

                    Comment


                      #11
                      Originally posted by Lawcruncher View Post
                      I think I would also avoid a landlord who wants a whole lot of information just to have a look round.
                      Good luck finding a half decent landlord in this market.


                      Comment


                        #12
                        Originally posted by boletus View Post

                        Good luck finding a half decent landlord in this market.

                        I live in Spain where my experience as a tenant is that landlords and agents treat tenants like valued customers. Too many landlords in the UK think they are landed gentry living in the nineteenth century.

                        Comment


                          #13
                          Originally posted by RedHitman View Post
                          When you initially speak to them on the phone (to arrange the viewing), ask them a serious of "interview" questions straight off the bat. This will weed out some of the time wasters straight away.
                          Agree with this although the way I do it is to send an automated email asking them to please tell me a bit about themselves. If suitable, then from their response I will then ask the questions filling in the gaps.

                          They often volunteer personal information outside of the set questions that helps them to secure a tenancy- or not.

                          Comment


                            #14
                            Originally posted by Lawcruncher View Post
                            I live in Spain where my experience as a tenant is that landlords and agents treat tenants like valued customers.
                            Spain is over 500,000 KM2 compared with England's 130,000 KM2 with a smaller population than us.
                            Spain has an unemployment rate of around 20% which is even higher for those in the typical renter profile. It has myriad problems and is a country on its arse.
                            Comparing the rental markets of England and Spain is misleading at best.
                            Weeding out timewasters in a thriving market is just good business practice, nothing to do with valuing customers or not.

                            Too many landlords in the UK think they are landed gentry living in the nineteenth century.
                            Believe what Marxist soundbites you want, reality is landlords can already pick and choose tenants and it will be getting a lot, lot more competitive in future.

                            Comment


                              #15
                              Originally posted by Lawcruncher View Post
                              I live in Spain where my experience as a tenant is that landlords and agents treat tenants like valued customers. Too many landlords in the UK think they are landed gentry living in the nineteenth century.
                              I made a conscious decision to treat tenants as customers.
                              Which works for me.
                              It's a mindset thing, not based on the country or its circumstances.

                              And I'm not sure about the landed gentry view.
                              I have arrived at the conclusion that landlords, in the main, don't know what they're doing and act rashly, panic and bully because they're scared of the business they're in.
                              And many of those who do know what they're doing are basically crooks.
                              Agents are mostly staffed by people in their first adult job chasing commission which doesn't help.
                              When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
                              Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

                              Comment

                              Latest Activity

                              Collapse

                              • Accelerated possession possible with section 8?
                                by hazedunks
                                Hey guys just wanted to check if there are no rent arrears and i simply want to recover the property back is it possible to use an accelerated possession order or does it have to be a standard possession with particular of claims form? Thanks.
                                21-11-2019, 00:06 AM
                              • Reply to Unilateral Break Clause
                                by leaseholder64
                                If this is verbatim, it is atrociously drafted. You don't, for example, receive a break clause. I'm still trying to work out how to interpret the smoking clause. I think this would have to go to court before one could say for certain what it means.
                                20-11-2019, 23:40 PM
                              • Unilateral Break Clause
                                by PadHicks
                                Hiya, I'm not good at this kind of thing.

                                I moved​ ​​into a flat in London two weeks ago with a verbal agreement that the other T would not be smoking indoors, at the viewing. This is a joint contract.

                                The contract says: "Smoking inside the property is not permitted...
                                20-11-2019, 23:27 PM
                              • Reply to Online Letting Agents
                                by royw
                                I've used openrent too and been happy with the service though it's been a couple of years since I needed a new tenant.
                                20-11-2019, 22:28 PM
                              • Online Letting Agents
                                by kathekas
                                Based on recommendations on this site we used uPad and we had what we thought was excellent service - sadly they have closed.

                                What are the members current recommendations for online letting agents?

                                Many thanks
                                20-11-2019, 08:26 AM
                              • Reply to Advise when buying a property
                                by jpkeates
                                Don't commit to anything until you have a proper evaluation of "leakages".
                                You can negotiate at any point up to exchange of contracts - after that is possible but can be costly.

                                As for fraud, yes, don't use email to do anything involving money.
                                Ideally your solicitor...
                                20-11-2019, 17:56 PM
                              • Advise when buying a property
                                by alejandrog89
                                Hi,

                                We have made an offer to a property in London and we are waiting for the mortgage to come through. However, offer has been accepted and process started. We heard the flat has some leakages so we are asking access to view the property with a plumber so he can tell the work that is needed....
                                20-11-2019, 17:26 PM
                              • Reply to Possession of Property advice
                                by DPT57
                                Have they said anything about why they're not paying the rent?...
                                20-11-2019, 17:55 PM
                              • Possession of Property advice
                                by mirfie
                                Hi, I am currently going through the process of evicting my tenants in a property via for not paying the rent. I'm in the early stages, and will in due course be serving a s.8 notice, but have a question. The rent is paid by the one of the tenants grandparents monthly and from what I understand, the...
                                20-11-2019, 11:50 AM
                              • Reply to Advise when buying a property
                                by Flashback1966
                                Is the leak from the flat above? In which case, that would be access to someone else's property. You don't have a right of entry. Or is it a leak from the roof, in which case, it is a shared building costs (so all the neighbours needs to pay for repairs).

                                If it is a water pipe leak, it...
                                20-11-2019, 17:54 PM
                              Working...
                              X