Letting Agent / Tenant deposit

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    Letting Agent / Tenant deposit

    My tenant moved in in 2015 and the letting agent took the deposit and claimed it was protected with TPS
    Long story short but I have had a few issues with the letting agent and no longer wish to use them
    The tenant claims to have no paperwork for the deposit and the letting agent has stalled for a good few months now saying its with his partner or at another office etc etc
    I have also contacted TPS and they have no record of a deposit for my property address or any scheme in this agents name ?

    The agent has agreed via text to just to transfer the money to me to register the deposit but this hasn't happened yet either
    I was planning to sent a recorded letter with a timescale requesting documents for the original deposit or the money within 7 days before i escalate to the TPO ?
    But I would really appreciate any help with the wording for said letter or any advise as the best way to proceed please ?
    Many Thanks
    Debra x

    PS this is the wording on the agents website
    Property Redress & Client Money Protection Scheme

    *********** are part of the Property Ombudsman Service and a member of the Tenancy Deposit Scheme

    Return deposit TODAY to tenant, even if you don't have it yet. Hopefully then if tenant sues you (yes YOU! ) for up to 3xdeposit judge will not award full amount.

    You may have a claim against agent if eventually you suffer any loss. Check everything else on paperwork & get copies.
    I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...


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