No fault found - electricity socket

  • Filter
  • Time
  • Show
Clear All
new posts

    No fault found - electricity socket

    Hi all,

    I'm a tenant but interested to get a landlord's perspective on this - hope that's ok.

    Some context - my partner and I have rented our flat for nearly 4 years, always paid rent on time, tried to be helpful and not complain when things go wrong (e.g. being without hot water/heating for 2 weeks and needing to work from home whilst a new boiler was installed).

    Last autumn the letting agent took over the managing of the property from the landlord. We were notified of this and told how to report repairs, and that we would be charged if we called someone out without cause (though we weren't asked to sign anything, just had these potential charges imposed on us).

    In December I noticed my phone wasn't charging sometimes and assumed the charger needed replacing. We subsequently noticed other appliances (a lamp and an iron) also weren't working with that socket. We tried all these appliances with other sockets and they worked fine, so decided the socket was to blame. I emailed the agent and they said they'd send their contractor out. We were on holiday when the contractor attended but it was clear they'd been (there was dirt on the floor by the socket), heard nothing from the agent but just assumed it had been fixed (and it did seem to work). A month later we received a 'no fault found' invoice for £72 from the agent, sent by email with no explanation whatsoever. I've complained about this (I'd have expected a call to discuss if they couldn't identify the problem!). They are now sending the contractor out again to discuss.

    The strange thing is that the socket does seem to be working now, so I'm not sure where we stand. Neither of us are stupid (I read physics at university and like to think I'm quite good at logical deduction!) and we are both busy professionals who neither have the time or inclination to waste people's time inventing problems. All I can think of it that this was a dodgy wire or something - it definitely wasn't working when we reported it.

    Would be interested to hear your views on this. Many thanks.

    Ask the LA what the problem was?
    Possibly trip switch just needed re-setting. Some thing within the capability of any T and their resp to correct


      I would ask the agent to see a copy of the invoice from the contractor. They usually put a description to what they have done.


        Thanks for the replies.

        Fuse board was the first thing we checked - wasn't that.


          If I had one socket that was acting up the first thing I would do is plug in my socket tester. If this showed no fault then I would unscrew the socket and check the connections were fine. If it did show fault then I'd trace the indicated fault.

          Loose or poorly fitted wiring connections can mainain the 'ring' circuit but render the outlet useless.

          A plug in socket tester are a useful bit of kit and cheap. Might be worth buying one and plugging it in to all the sockets.

          Oh, and don't let the name put you off. This forum is to inform people of their rights - Landlord and Tenant - so don't be affraid to ask.
          There is always scope for misinterpretation.

          If my posts can be interpreted in two ways, one that makes you feel angry and one that doesn't, I meant the latter.

          Everyday is an opportunity to learn something new.


            To be fair mk1fan, whilst you and I might be comfortable to do that, I think it goes beyond "tenant like" behaviour, and some landlords might have an issue with tenants dismantling the power sockets.


              Dawn: Do nothing (but note ** below..)

              They have sent invoice: (Fascinating...). Don't respond, don't pay: If they wish to sue you or attempt to recover from deposit they will probably fail, but it's a gamble. Regarding this contractor coming out, make clear (email, keep copy..) that is at agent's expense, you don't require the visit.

              ** But landlord can evict you, for no reason at all. Section 21 of 1988 Housing Act
              I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...


                Thanks all.

                We've spoken to the electrician. He did an initial test (probably used a socket tester) and it seemed ok. We have a desk lamp near the socket so he apparently plugged that in and it didn't work; he appears to have concluded that we are tenants who attribute a lamp not switching on to the electrics rather than the bulb without further investigation... No, that bulb actually blew later, whilst plugged into a different socket - but that's not relevant.

                He also agreed with our suggestion that it could be loose wiring causing an intermittent issue, so is coming back to investigate further.


                  That guy is not an electrician.


                  Latest Activity