I own a property which is fully managed. It's let to students and normally each year empty in August.
A couple of months back, I started receiving phone calls/texts from EON - I ignored them at first as I don't use EON for my power and assumed it was just marketing, but then I got a text that said I owed money. I checked the link in the text and it just showed me a payment page for a bill of nearly £90.
Some investigations later, I was able to obtain a bill, addressed to me, for the property in question (which I haven't lived at for nearly 20 years) for a single day's usage (29 aug to 30 aug) and 2 estimated readings. Quite how they estimated I used 266 kwH in a single day is beyond me. This with a "balance from last bill" amounted to nearly £90.
I contacted the agency to see what on earth is going on - I found out that they send change of tenancy details to EON, and meter readings from end of previous tenancy (31st July) to beginning of new one (1st Sep). I trust them in this as it is a very well known company and they have always acted extremely professionally in the time I've used them.
I've contacted EON and given them the address/phone number of the agency to get the full details if they need them again. I've informed them of the facts - that I've not lived there for over 20 years, however, they're refusing to communicate with the agency.
The whole thing is quite ridiculous.
I've threatened EON with the Ombudsman if they don't quit being stupid. Otherwise I'm avoiding communicating with them, as I don't want any tacit acceptance of responsibility here.
Thoughts anyone?
A couple of months back, I started receiving phone calls/texts from EON - I ignored them at first as I don't use EON for my power and assumed it was just marketing, but then I got a text that said I owed money. I checked the link in the text and it just showed me a payment page for a bill of nearly £90.
Some investigations later, I was able to obtain a bill, addressed to me, for the property in question (which I haven't lived at for nearly 20 years) for a single day's usage (29 aug to 30 aug) and 2 estimated readings. Quite how they estimated I used 266 kwH in a single day is beyond me. This with a "balance from last bill" amounted to nearly £90.
I contacted the agency to see what on earth is going on - I found out that they send change of tenancy details to EON, and meter readings from end of previous tenancy (31st July) to beginning of new one (1st Sep). I trust them in this as it is a very well known company and they have always acted extremely professionally in the time I've used them.
I've contacted EON and given them the address/phone number of the agency to get the full details if they need them again. I've informed them of the facts - that I've not lived there for over 20 years, however, they're refusing to communicate with the agency.
The whole thing is quite ridiculous.
I've threatened EON with the Ombudsman if they don't quit being stupid. Otherwise I'm avoiding communicating with them, as I don't want any tacit acceptance of responsibility here.
Thoughts anyone?
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