hello everyone, a quick message to share with you my experience. I've been with this local letting agent for few years. Two recent tenants exited the 12 months contract early, including the latest one existing 3 months before the original contract expire date. It was agreed that the agent letting fee(paid for 12 months up front) would be refunded pro rata should any tenants leave before the 12 months contract. I appointed this agent in Oct/Nov 2017 as soon as the latest tenant notified of departure date(end of Dec 2017). The agent had full access to the property for viewing, including a pair of spare keys. Before Christmas, I was told they started reference checking on a potential tenant. There was no updates about any reference results. I don't even have the potential tenant's full name or address details.
Then the property became vacant. I requested the keys back from the agent in the beginning of 2018 and asked for the refund of 3 month's letting fee paid upfront.
Today, I was shocked when the agent notify me of £500 'pulling out' fee. I am considering of formal complaint and possible legal actions.
Do you have similar experience?
Fortunately the days when estate agency can charge landlords/tenants random fees are gone, I hope!
Then the property became vacant. I requested the keys back from the agent in the beginning of 2018 and asked for the refund of 3 month's letting fee paid upfront.
Today, I was shocked when the agent notify me of £500 'pulling out' fee. I am considering of formal complaint and possible legal actions.
Do you have similar experience?
Fortunately the days when estate agency can charge landlords/tenants random fees are gone, I hope!
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