Tenant is too demanding

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    Tenant is too demanding

    Hi all. Tenant moved in and wanted a new sofa and mattress cause the existing ones looked dirty. Bought her the new mattress and offered to professionally clean the existing sofa. She denied so I offered to buy a new one. She is fine with that but she is not happy with keeping the existing one in the flat as well. We are talking about a two seater one. I have nowhere to store the existing one and I am not willing to pay for storage.

    I said that I will either clean the existing sofa professionally or buy her a new one and she will also keep the existing one. She is not happy with that since she wants a new one and she wants me to remove the existing one.

    What do I do? Any assistance would be great please.

    thank you.

    #2
    Tell her you are sorry she is unhappy, but confident she will be happier in her next home. No further discussion of options.
    I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

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      #3
      she viewed it, she wanted, she got it, she can leave it ....... put an end to it

      you shouldn't have even replaced the mattress !!!!

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        #4
        offer to add the removal and storage costs to her rent and get her to agree to a rent increase

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          #5
          Thanks! She said that when she saw the flat there was a cover on the sofa and she could not see the stains. The previous tenant said he never used a cover! So she is lying in essence.

          Can she claim that it is unhygienic and that she lives in an unhealthy environment? She said it smells bad, but I went there last week and there was no smell but stains on the sofa which I was aware of.


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            #6
            Originally posted by tatemono View Post
            offer to add the removal and storage costs to her rent and get her to agree to a rent increase
            Exactly. She signed up for a certain amount of rent for a certain standard of furnishing. If she now wants a higher standard of furnishing, then a higher rent is not unreasonable.

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              #7
              Sounds like it's still in the fixed term.

              Never rent a property in a condition that you wouldn't be able to justify to a tenant, otherwise you're always on the back foot.
              That way, whatever they ask for, you are already confident you can say no.

              And, if a landlord replaces a sofa, they should take the old one away - let's not be daft about this.
              Either the sofa needed replacing or it didn't, and if it did, you do the job properly.
              When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
              Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

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                #8
                Originally posted by kesm View Post
                Thanks! She said that when she saw the flat there was a cover on the sofa and she could not see the stains. The previous tenant said he never used a cover! So she is lying in essence.



                So she was admitted she was happy to rent the place with a cover on the sofa?! Ask what colour it was..
                Buy a cover/blanket in the same colour, put it over the sofa. Job done, she is renting exactly what 'she saw'...

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                  #9
                  I agree with jpkeates. The stained sofa and mattress sound gross. Provide clean new ones, document it on the inventory, remove the old ones and move on. Ditto any cracked sanitary ware or smelly carpets. If you want your tenants to treat your property with respect, treat them with respect to begin with.
                  'Pause you who read this, and think for a moment of the long chain of iron or gold, of thorns or flowers, that would never have bound you, but for the formation fo the first link on one memorable day'. Charles Dickens, Great Expectations

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                    #10
                    "stains" "sound gross" - only in your imagination! We have no idea what stains are on the sofa. Only that there are some. If everyone binned their sofas when then got stains on them, DFS would be a bluechip company...

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                      #11
                      DFS are a blue chip company (in case they're watching).
                      8-)

                      The key part to the stains issue is in the wording
                      " If everyone binned their sofas when then got stains on them"...

                      It's not their own stains people worry about, they have a rough idea how they got there.
                      Someone else's stains may very well be "gross" - no one knows for sure.
                      When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
                      Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

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                        #12
                        Exactly. All stains on fabric and mattresses are gross, except perhaps to the owner of the pet, lifestyle choice, stomach, bladder or bowels which produced them, and that certainly isn't the new tenant, in this case. It's poor business practice to hand over a property where the decor and the furniture provided are not clean and undamaged. If you expect tenants to accept stained furniture, the subtext is 'I'm assuming you are a bit of a slob and aren't going to take care of my property'.

                        Which is never a good way to start.

                        'Pause you who read this, and think for a moment of the long chain of iron or gold, of thorns or flowers, that would never have bound you, but for the formation fo the first link on one memorable day'. Charles Dickens, Great Expectations

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                          #13
                          Originally posted by jpkeates View Post
                          no one knows for sure.
                          Originally posted by mind the gap View Post
                          Exactly.
                          It's entirely subjective of course and as we have no idea what caused them, you can apply any adjective you like and that would be entirely your opinion. Which is exactly what the problem is for the OP - it's all subjective.

                          To move towards a more objective view, what does the inventory say about all this? I assume you had one done.

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                            #14
                            tatemono,

                            Trees, forest, motes, beams, etc. With respect, you are missing the bigger picture. The point I (and I think jpkeates) were making was not about OP's legal 'rights' in this situation, or whether stains on sofas and mattresses in rental properties are gross or not (but believe me, they are - I bet most landlords wouldn't want to sleep on a mattress stained by the previous occupant), but whether it is good business sense in practice to expect a new tenant to accept stained/substandard furniture on moving in. It isn't. End of story. What OP does is up to him, but I hope he will go the extra mile in this case.
                            'Pause you who read this, and think for a moment of the long chain of iron or gold, of thorns or flowers, that would never have bound you, but for the formation fo the first link on one memorable day'. Charles Dickens, Great Expectations

                            Comment


                              #15
                              I don't see it as an "extra mile", honestly.

                              Ignoring the specific subject, when you let a property, you are either in a position (mentally) to say "no this is either perfectly OK or it's what we agreed was going to be OK" or you're not.

                              In this case, the landlord readily accepted that at least part of what they provided wasn't up to snuff and to replace it.
                              So they weren't in the necessary state of mind.

                              If they were, they would confidently have said no or offered the tenant an early release to go elsewhere.

                              I don't have any issue with renting a stained dump, providing the tenant knows what they're going to get, and the landlord can remind them that they knew what they were getting.
                              I've lived in rental properties that made the Young Ones look like Dallas, but they were cheap and they were as advertised.
                              When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
                              Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

                              Comment

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