How long to fix a broken shower

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    For your own sake and for your protection I would firstly follow carefully Shelter's process and advice & secondly also write to address given for company in the tenancy. Keep copies
    I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...


      I phoned the landlord’s office today. The woman I spoke to looked up my report on their online system and remarked that it had been assigned to a contractor. She then gave me the contractor’s number and told me to contact him directly to enquire about when it will be fixed.

      Is this usual? Should I be expected to chase after the landlord’s contractors?

      Anyway, I called the contractor. I got no answer, so I left a voicemail message. Hopefully he’ll get in touch with me and this will all get sorted soon.



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