How long to fix a broken shower

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    For your own sake and for your protection I would firstly follow carefully Shelter's process and advice & secondly also write to address given for company in the tenancy. Keep copies
    I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...


      I phoned the landlord’s office today. The woman I spoke to looked up my report on their online system and remarked that it had been assigned to a contractor. She then gave me the contractor’s number and told me to contact him directly to enquire about when it will be fixed.

      Is this usual? Should I be expected to chase after the landlord’s contractors?

      Anyway, I called the contractor. I got no answer, so I left a voicemail message. Hopefully he’ll get in touch with me and this will all get sorted soon.



        Today, I had my first shower of 2018.

        I first managed to speak to the contractor on Tuesday 16th. From my description of the problem, he said that it sounded like I would need a new shower. He offered to visit that day but only if I could be there to let him in. Unfortunately, it wasn’t possible for me to get back in time. So he agreed to get a key from my landlord.

        He phoned on Thursday 18th and left a message informing me that the landlord’s office did not have a key to my flat. Now, they should have a key. I know this because I gave them a copy about a year ago to replace the previous one they’d lost. But apparently they’d managed to lose that one too. So that lunchtime, I went and got another copy of the key cut. I travelled to the landlord’s office (a round trip of about an hour) that evening and posted it through the letterbox.

        Then nothing happened for a few days. I called the contractor again on Wednesday 24th. He said that the problem now was that the landlord’s office did not a key to the front door of the building. However, he said he would try to get one from someone working for the landlord and, if successful, visit the following day. The next day I got a message from him saying that the shower had to be replaced and that he would come round on Saturday to install it at 9am–10am.

        I got up bright and early yesterday morning and waited for him. Time passed. I’d almost given up hope when he turned up at approximately 4:15pm. He explained that he’d been caught up at previous job, a family with a baby who had no hot water, which is fair enough (when you’ve been waiting 27 days, what’s another seven hours?). The installation was a little more complex than he thought: he wasn’t expecting to have to turn off the water supply to the entire building (it’s impossible to isolate the supply to just my flat) and at one point he accidentally pulled the rail of towel hooks off the back of the bathroom door (he was kind enough to screw it back up for me).

        The new shower is a Triton Excite plus (no, really, that’s what it’s called). It seems to work well. The contractor was slightly worried that it might get too hot and shut off (it did that a couple of times when we tested it post-installation, much like the previous one did before it gave out altogether) but I managed to adjust it so that I got a comfortable and consistent temperature for long enough to have a shower. The flow is really impressive. My flat has low water pressure so previous showers have been pretty underwhelming but this one works well. The spray plate on the shower head is wider than usual (with adjustable spray patterns!) and the shape of the head makes it easy to position such that it points almost straight down (previous shower heads have ejected the water at more of an angle). According to the manual, the spray plate is removable for cleaning and I know the exact model number of the shower head, so I can always buy an exact replacement if need be.

        Most of all though, I’m enjoying the feeling of being able to wash myself sufficiently for the first time in four weeks.

        So now we have an answer to how long it takes to fix a broken shower: 27 days.


          No, you have an answer to 'How long it could take to repair/replace your electric shower'.


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