How long to fix a broken shower

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    #31
    Originally posted by JK0 View Post
    Ah, no, don't change the handset. One of my tenants put one on that must have had smaller holes, and the pressure relief valve popped. (They emphasize in the instructions that you must not use a different handset.)
    Ah, I see. The first shower head I linked to (the Triton one) does look almost exactly the same as mine and the Triton webpage for my shower (the Aquatronic 1 plus — the manual I have says it’s made by Wickes but it seems to just be a rebadged Triton) actually links to the manual for that shower head, so maybe it’s a updated version or something. Still, I don’t think I’ll risk it.

    Descaling the shower head doesn’t seem to have made a huge amount of difference. It still starts off hot and then goes cool. The manual suggests similar issues may be caused by an electrical fault or because the inlet filter needs cleaning (the manual says I shouldn’t attempt to do that myself). So it may be I have to contact the landlord after all.

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      #32
      Well, the shower broke again!

      When I twisted the dial to turn it on this morning, I heard a sort of snapping noise, no water came out, and the light on the switch in the bedroom went off.

      “Ah! I know how to fix this!” I thought, so I turned everything off and headed for the circuit breakers. I saw that the shower switch was flipped and flipped it back. When I flipped the switch in the bedroom, the light came on, which was promising. However, as soon as I twisted the dial the same thing happened again.

      I tried to use the landlord’s online reporting system to report the problem. This is quite an involved process: one has to choose the right category, specify the shower make and model, provide a detailed description of the problem, provide contact details, read and agree to some terms and conditions etc. It took about a quarter of an hour in all.

      Then I received an automated email saying that all the staff are on annual leave until the new year and that my report will be automatically closed.

      That’s kind of annoying. I can understand them not looking at any issues until the new year but discarding my report and requiring me to report it again next year is a bit harsh. I’m particularly irritated as it actually let me waste my time filling out the report before telling me nothing would happen as a result.

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        #33
        Write to Landlord.
        I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

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          #34
          Funny enough, I booked a plumber today - well I say booked, but actually having phoned 6 or 7 I eventually got one who said he 'might be able to pop around on 13th'.

          Sounds like your shower has an electrical fault .... good luck.

          How about a sweep guys ? I say it takes until Thursday before anyone is available to look at it, and another week to get the part to repair it ... so 11th.

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            #35
            Originally posted by rfph1 View Post

            How about a sweep guys ?.
            Do sweeps know much about repairing showers?

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              #36
              Can OP find an electrician/plumber at standard, local rates any quicker than LL/owner-occupier?
              Many small. businesses this year may not return to work until 8/th Jan.

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                #37
                Originally posted by rfph1 View Post
                How about a sweep guys ? I say it takes until Thursday before anyone is available to look at it, and another week to get the part to repair it ... so 11th.
                So far, your guesses are looking too optimistic, unfortunately. As promised, the problem report I sent on Sunday was automatically closed on Tuesday, so I reported it again. I haven’t heard anything back since then but if I poke around in the online system, I can see it’s been “awarded” to a contractor to fix but they have “yet to offer a start date to complete the works”.

                Realistically, it looks like it’s not going to be looked at until at least early next week.

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                  #38
                  Originally posted by rfph1 View Post
                  How about a sweep guys ? I say it takes until Thursday before anyone is available to look at it, and another week to get the part to repair it ... so 11th.
                  Sorry, you lost the sweepstake! It’s the 11th and I’m still waiting for someone to look at it.

                  Today is my twelfth day without a working shower.

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                    #39
                    Do you have a bath????

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                      #40
                      Originally posted by shearne View Post
                      Do you have a bath????
                      No. You asked this before. I do not have a bath.

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                        #41
                        I'm sure that in this lengthy thread you must have been advised to report the problem to the local authority if you feel the length of time is unreasonable, so what's your point?

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                          #42
                          What a long tiresome thread. OP is either incredibly patient or this is some kind of joke? I'd have fixed the shower last November. Jeez!

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                            #43
                            Until and unless you have written/email the landlord (yes, landlord!), copy agent, keep copy, regarding any repair matter, any other action you take is, at the very least, risky. See Shelter's helpful advice here...- with draft letter -
                            https://england.shelter.org.uk/housi...ivate_landlord

                            Have you, please? If so are you following the rest of their advice, please?
                            I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

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                              #44
                              Originally posted by John Duff View Post
                              What a long tiresome thread. OP is either incredibly patient or this is some kind of joke? I'd have fixed the shower last November. Jeez!
                              It’s not been broken since November. I first reported the shower was broken in November but then I realised that it had just tripped the circuit breaker and flipping it made it work again. It broke again (consistently tripped the circuit breaker every time) on New Year’s Eve. So it’s only been twelve days, really. I think that’s quite a while but I don’t know what’s considered reasonable. Earlier in this thread, someone said I should evicted for my attitude because I thought four days was a long time. Someone else thought I was being unreasonable (but — dredging up an event from 2013 — said it was unreasonable of me to not respond to my landlord’s requests on the same day).

                              Originally posted by theartfullodger View Post
                              Until and unless you have written/email the landlord (yes, landlord!), copy agent, keep copy, regarding any repair matter, any other action you take is, at the very least, risky.
                              There’s no agent involved; there’s only the landlord (which is a company). I’ve communicated with them exclusively in writing about this, using their mandated online repair system. I’ve contacted them four times. The first time was on New Year’s Eve. My report was automatically closed because I filed it over the Christmas break. The second time was January 2nd (the day the Christmas break ended), which remains unacknowledged. I used the messaging facility on the online reporting system to contact them again on January 8th and January 11th, with no response. My current plan is to phone them on Monday. At least then I will get to speak to a real person, who should hopefully be able to inform me what’s causing the delay. I haven’t taken any other action and I haven’t done anything to shower except to descale the shower head.

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                                #45
                                Sometimes descaling the shower head makes it worse. I've done it myself and found that it didn't clear all the limescale but just moved some of it more into the holes. You can buy a new shower head at Wilkinsons for £5.

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