What makes a good Managing Agent?

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    What makes a good Managing Agent?

    Hi all,

    I'm a leasehold managing agent (Block & Estate Management) and i'm thinking about setting up on my own. Just to confirm - this is not an advert for my services - i'm simply looking to hear from actual leaseholders about your experiences with managing agents, which I hope will help me to set up an excellent company with a great reputation.

    Managing agents seem to get a bad reputation in the industry, but honestly we're generally good people and want to help. My personal view is that the main cause of issues with agents is that we're extremely busy, which is because the firm pushes lots of properties/blocks under each property manager (PM) in order to ensure they make money. It's a double-edged sword - Residents want to pay as little fees as they can, which means each PM has to manage more properties to make the business work. However, the resident also expects a great service, which does not always happen when the PM is juggling 1000-2000 leaseholders.

    So, what do your agents do well? What do they do terribly? What would you like to see from the ideal managing agent, and how can this be achieved?

    Also, if you need any free advice on issues in your own block (via the forums), i'm always happy to help.

    Many thanks!

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