Property Management bully behaviour

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    Whatever the merits of the case, the MA could be much more helpful to the leaseholder, who is quite right, if the charge is not permitted in the lease, there is no obligation to pay it. So it would be in the MA's interests to simply refer to the clause which it is relying upon. A leaseholder has the right to know the terms of the management agreement and there is no valid reason why the agreement or a summary of it should not be made available for inspection.


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    • Not admitting or agreeing to service charge
      Hi all,

      A very quick question,

      I want to pay my service charge and then take the freeholder to the FTT. Can someone give me some advice on what wording I should use in my email to the freeholder so as not to admit or to agree to the service charges?

      I was simply...
      23-10-2019, 16:08 PM
    • Reply to Not admitting or agreeing to service charge
      Copies of any letters, or emails, that you have which state that you disagree with charges can be used as evidence that payment wasn't an admission that the amounts demanded were payable/reasonable.

      The wording of anything sent at the time of payment isn't particularly important - as long...
      23-10-2019, 20:56 PM
    • Licence to Alter
      Should the leaseholder be given the original signed copy of a Licence to Alter (LTA)? Our landlord created a deed (LTA) to provide us with permission for work we are planning but we were given a photo copy of the completed document but think we should retain the original.

      Thank you.
      21-10-2019, 09:48 AM
    • Reply to Licence to Alter
      Dear Leaseholder 64

      Thank you. Yes, but if all parties sign two copies at the same time during a meeting and exchange copies then I assume there is nothing else that needs to be done....
      23-10-2019, 18:28 PM
    • Reply to Not admitting or agreeing to service charge
      Indeed but that may not apply to administration charges. I can't see any disadvantage to payment under protest anyway.

      I suppose also that if the tenant is not wishing to pay because he has not been served properly or with statements of rights etc, payment might be taken as indicating that...
      23-10-2019, 16:42 PM
    • Reply to Not admitting or agreeing to service charge
      "... nor should my payment be construed in any way as constituting my agreement that the charges levied are correctly calculated according to the lease."

      You are not admitting or otherwise to anything

      You could mention that you plan to take the matter to FTT. Make...
      23-10-2019, 16:41 PM
    • Reply to Not admitting or agreeing to service charge
      Nothing should be necessary as the legislation says that paying does not constitute an admission that it was payable.
      23-10-2019, 16:39 PM
    • Action against surveyors handling s20 works
      Hi, we appointed surveyors to handle the s20 process for the Major Works that were needed to an estate we manage (purchased through RFR). We appointed them in December 2017. After lots of errors, oversights and unnecessary additions on their part we finally managed to get the scope of works agreed in...
      23-10-2019, 10:46 AM
    • Reply to Action against surveyors handling s20 works
      Any complaints should be referred initially to the surveyors. If you are unable to agree a course of action, they should have a dispute resolution service to which you can refer the complaint. Any tenders which were submitted in June 2018 are unlikely to apply today.

      Many management companies...
      23-10-2019, 11:10 AM
    • S.20 works and difficult leaseholder
      Good morning
      How much detail around a quote is needed to be give to Leaseholders in an s.20 situation? I am a joint freeholder of a converted building with 5 flats. We have some h&s works to be carried out in communal area and are going through the s.20 process, via Managing Agent. Two leaseholders...
      22-10-2019, 15:51 PM