Tenants scared of flat above!!

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    Tenants scared of flat above!!


    Bit of background...we currently rent out a one bed flat on the ground floor to a lovely couple we don’t want to lose. The freeholder owns the two flats above. They share are a communal entrance.

    Last year the communal front door was bashed in and the lock broken. We have no idea who did it. The freeholder temporarily patched up the door. Then following this a person kept buzzing all the flats every night for about two weeks, trying to get in. Our tenants obviously started to feel a bit scared as they were on the ground floor right next to the front door.

    The freeholder apparently said it was all to do with the lady on the top floor and she was already behind with her rent and he was going to evict her. So we took this as true and reassured our tenants it would be ok.

    They called us yesterday to say that for the past two weeks the person had started again buzzing the intercoms to every flat, then the top floor lady had let the person in and was having a massive fight (physical too) in the hallway. They were in and out of the front door all night. Our tenants are scared and it’s not fair.

    We called the freeholder and asked why she hadn’t been evicted, he couldn’t really explain. We asked why won’t he mend the door properly, he just said he’s really busy and has been on holiday!! He said he hasn’t got time to get quotes to fix the door, so we said we would... just because we don’t want to lose our tenants. Freeholder also said we would have to share the cost of the new door?? I’m not sure if this is right?

    And tenants have just text me to say they’ve returned home after work to a front door that’s on the latch and they’re worried whose in the building.

    I dont know know how to reassure them. I was wondering if it’s any use putting up a Ring camera door bell to capture the people...or I could tell them politely to shut up from the device. But don’t think your allowed to have one in communal flats due to privacy laws.

    If freeholder won’t deal with situation and we lose tennants, what can we do? I’m also conscious that once you start putting grievances in writing, then if you ever sell the property you should really disclose the issues to the buyers, so don’t want to jeopardise a future sale.

    Any advice much appreciated

    emma x

    I would ask the tenant to call the police.

    You should inform the freeholder that he is in breach of the terms of the lease, he has failed to carry out his repairing obligations (the cost should be recovered from the person who caused the damage) and he is required to let you (and your tenant) have peaceful enjoyment of the flat.


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