Have a TPO Complaint but it's Over 12 Months Old

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Have a TPO Complaint but it's Over 12 Months Old

    Hi Guys

    Hoping someone can help.

    I have a complaint about an agent that I used to do tenant finds for me in 2013 and prior who have behaved appallingly ....kept my deposits, won't give me copies of inventories etc. I wrote to the agent twice in July 2013 detailing my complaint but never heard anything back. I even got my new agent to try..no luck there either. As an aside I emigrated in July 2013. I thought there was nothing I could do about it, but the rogue agency is now a member of the TPO, but wasn't in July 2013 as far as I am aware.

    I now want to complain to the TPO, as this issue has never been resolved, they still have the depost monies and inventories etc. However when I look on the TPO website, it states I have to have corresponded with the agency in the past 12 months.

    What do I do...just email the agency a copy of the last letter again, wait a few weeks then get in touch with the TPO?

    Thanks in advance for any advice.

    #2
    I think any apparent wrongdoing by the agent will not be covered as TPO does not act retrospectively, prior to an agent being a member, so you will just have to put it down to experience. You could of course 'phone TPO and they will tell you what you want to know.
    The advice I give should not be construed as a definitive answer, and is without prejudice or liability. You are advised to consult a specialist solicitor or other person of equal legal standing.

    Comment


      #3
      Thanks PaulF but as the agent still has my records and tenants money, are they still not guilty of an on going wrong doing?

      Comment


        #4
        Also they did not protect the deposit correctly for one of my tenancies.. They had built up over a £1000 in arrears but I could not do anything until they voluntarily left (couldn't do a s8 either due to the way the ast had been drafted), So I had no idea of the extent of their negligence until recently.

        Comment


          #5
          Write a new letter repeating the claims in full.
          Post it with proof of posting from post office (email is not a good idea).
          Wait for the agent to respond (or not) for 28 days.

          Contact TPO.
          TPO may claim it predates their involvement.

          Why are you not suing the estate agent for your losses?
          When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
          Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

          Comment


            #6
            Would a 'Letter Before Action' need to be sent before suing?

            Comment


              #7
              Yes - it's an important part of the process.
              When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
              Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

              Comment

              Latest Activity

              Collapse

              • Reply to estate agent new lettings delays
                by Plithenewark
                thanks, I am certainly favouring this approach. But any idea why they are messing around in this fashion? I suspect we will be charged for referencing....
                15-05-2022, 16:50 PM
              • Reply to estate agent new lettings delays
                by AndrewDod
                Remove your instructions now (hopefully nil to pay) - and don't choose any tenants already passed on. You need to know the name of every tenant that contacted them to avoid a problem. Ask them to disclose that (if they refuse you are absolved if you happen to get the same tenant so make sure it is ...
                14-05-2022, 21:34 PM
              • estate agent new lettings delays
                by Plithenewark
                I have recently advertised a property for let using a local independent estate agent. This will be the first time I have let a property, given a lack of any rentals in the area, the agents were keen and advertised said property at beginning of a week for multiple viewings together at the the end of...
                14-05-2022, 17:16 PM
              • Reply to estate agent new lettings delays
                by ash72
                Not answering your queries does sound unprofessional, on the other hand if they are still awaiting the T's to complete the credit and reference checks this could be the hold up. I would probably give the agent and the T's one additional week, otherwise you are terminating any agreement.
                14-05-2022, 20:14 PM
              • Reply to estate agent new lettings delays
                by JK0
                I think you need to give notice to the existing firm. If you engage someone else before your sole agency runs out, you'll have two lots of commission to pay.
                14-05-2022, 19:09 PM
              • Confusion with Letting Agreements vs Tenancy Agreements
                by abimsalabim
                If the Letting Agreement between a Landlord and their Letting Agent and the Tenancy Agreement between the Landlord, their Tenant and their Letting Agent have conflicting clauses which of them is right?

                For example, if the Letting Agreement states that the inventory checks will cost £100...
                21-04-2022, 11:11 AM
              • Reply to Confusion with Letting Agreements vs Tenancy Agreements
                by abimsalabim
                Thanks for all the help and advice with this. I've opted to get my own inventory check done instead of going with that of the Letting Agency and they agreed to it.
                13-05-2022, 17:35 PM
              • Agent Advice in Essex
                by Donchik
                Dear all,
                Does anyone recommend any review sites for letting agents that are based on the satisfaction of the Landlords, rather than the tenants?
                If not would anyone with experience of dealing with agents in Essex have any recommendations/advice?
                Cheers
                06-05-2022, 09:35 AM
              • Follow on Letting Agreement
                by thefirz
                I have a great tenant and the previous Agreement has expired. I have instructed the Agent to draft a follow on Agreement (for a defined fee) but with the rent collection service removed.

                During the life of the last Agreement the Agent revised its T&Cs from those I signed up to. These...
                30-04-2022, 09:07 AM
              • Reply to Follow on Letting Agreement
                by ash72
                Either replace the agent if you live far away from the property, or self manage and cut out any agent.
                30-04-2022, 11:55 AM
              Working...
              X