Letting agent forgot to take out rent guarantee

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  • Phlash
    What did the terms of your contract say?

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  • Letting agent forgot to take out rent guarantee

    Hi all, I'm new on here and wanted some advice.

    I let my property through a letting agent who said to me as part of a fully managed service I would get rent guarantee so for the first time ever I said yes and they let the property.

    The tenants moved out of the property at the end of June with arrears of £3000 they have also left the property in a state so needs a complete top to bottom clean.

    The agent has now turned round and said I don't have rent guarantee on the property and that they will keep chasing the tenants who nobody can get hold off.

    What do I do?

    Thanking you all in advance for your advice

    Kind regards

    Novice Landlord

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