Managing Agents & Call-out Fees

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Managing Agents & Call-out Fees

    I use a large and well-established letting agent to manage one of my properties.

    There have been a few occasions under their management when tradesmen have had to remedy faults or quote for repairs - they retain these people and I have never previously been charged a call-out fee, just a quote and then charge for work done (if any). However, I've just been stung by a hefty call-out fee from them.

    Whilst the property management agreement I signed is silent on the specifics re contractors and call-out fees I'm a little bit peeved by this.

    What is others' experience in similar situations?

    #2
    Was it a late night/weekend 'emergency' call out?

    Does your agreement with letting agent set a figure up to which you give the letting agent permission to make decisions on your behalf?

    It may be that you're stuck as you've signed an agreement to allow the letting agent to make these decisions for you.

    I'd guess you have a number of options-

    stump up the cash and take it on the chin
    Kick up a fuss and question with the letting agent why this charge has been added, when has never been added previously
    Give notice to letting agent that you No longer need their services

    Unfortunately,some letting agents get greedy and add charges of their ownwhen, surely, a long term approach to keeping tenants and landlords happy is a much more pragmatic one.

    Comment


      #3
      If a specific call out charge is not referred to in your agent's agreement you should certainly challenge the way it has been added recently.

      I suspect however that they will just get round it in future by making it part and parcel of the tradesman's bill, for which you are presumably liable.
      'Pause you who read this, and think for a moment of the long chain of iron or gold, of thorns or flowers, that would never have bound you, but for the formation fo the first link on one memorable day'. Charles Dickens, Great Expectations

      Comment


        #4
        Thanks for the responses - it wasn't a particularly urgent call-out and they are instructed to clear any expenditure with me.

        I'll be asking questions.

        Comment


          #5
          Originally posted by Real_Politik View Post
          Thanks for the responses - it wasn't a particularly urgent call-out and they are instructed to clear any expenditure with me.
          In which case I would ask for the return of the money.
          The advice I give should not be construed as a definitive answer, and is without prejudice or liability. You are advised to consult a specialist solicitor or other person of equal legal standing.

          Comment

          Latest Activity

          Collapse

          • Reply to Agent vs Open Rent
            by Beswick
            I've used it twice, no complaints from me. However, I haven't used it since 2019 so things might have changed.

            From memory, when the prospective tenant clicks the 'Rent Now' button, you have to click to accept them as a tenant to start the process.

            Both times, when I told...
            29-06-2022, 11:51 AM
          • Agent vs Open Rent
            by annam222
            Hello all,
            I wondered if anyone could give me some advice please.
            Tenants who have been renting my one bed flat for the past three years have just given notice that they will be moving out. I have used a local agent on a ‘let & rent collection’ basis which has worked well but they...
            20-06-2022, 20:07 PM
          • Reply to Agent vs Open Rent
            by annam222
            Has anyone used the ‘rent now’ package and find it good? Can’t decide whether I should do this package or just advertising (ultimate) then pay for everything else on top after finding tenants I am happy with.
            29-06-2022, 07:22 AM
          • Reply to Agent vs Open Rent
            by annam222
            boletus Thank you, that is what I am
            a little worried about- the flat is in London so expect there could be a lot of interest but possibly a high majority of them not be the tenants I am looking for.
            I would prefer to take my time talking to potential tenants and arranging viewings rather...
            28-06-2022, 20:28 PM
          • Reply to Agent vs Open Rent
            by boletus
            I wouldn't use 'Rent Now'.

            If I advertise a property today I'll get over 50 enquiries, the majority will be unsuitable.
            Most of those will want to rent now.
            Many will offer to rent sight unseen.
            Some will offer 6 month's rent upfront sight unseen.

            Advertising...
            28-06-2022, 09:55 AM
          • Reply to Agent vs Open Rent
            by annam222
            Thank you everyone so much. I have the advert ready to go live but will wait until Thursday/Friday to publish it. I am keen to use Open Rent for referencing but as suggested will also follow up each myself. Does anyone have a view on whether the Open Rent £29 'Ultimate Advertising' or £49 'Rent Now'...
            27-06-2022, 20:09 PM
          • Reply to Newbie needing serious advice!
            by Lawcruncher
            Conveyancers fall into two broad categories:

            Good ones

            Not so good ones

            Those in either category can be solicitors, licensed conveyancers or chartered legal executives. Each of those do roughly the same amount of training and have studied the law needed...
            27-06-2022, 19:14 PM
          • Newbie needing serious advice!
            by steeveyboy64
            Hi All. I am very new to all of this and need some guidance. I am at the point where I am about to purchase a holiday letting chalet in Lincolnshire. Unfortunately the banana skin has been delivered in that the 3rd party solicitors are indicating that I can NOT use a 3rd party agent platform to advertised...
            26-06-2022, 14:15 PM
          • Reply to Newbie needing serious advice!
            by SouthernDave
            Lawcruncher gives good advice.
            interesting question, is your ‘solicitor’ actually a solicitor? Or are they some rubbish high street conveyancer?...
            27-06-2022, 18:11 PM
          • Reply to Newbie needing serious advice!
            by nukecad
            "No 3rd party letting agenrs approved" is not the same thing as 'no 3rd party agents allowed'.

            So it depends on what you sign up to.whether you can use an "unapproved" 3rd party letting service or not.
            27-06-2022, 17:09 PM
          Working...
          X