Hi,
another topic on this but apologies as i cant find my answer on the other ones.
My letting agent messed up the check in and check out report. Basically they keep telling me to pay the deposit back without really checking the reports.
2y ago I had new tenants who moved in and asked to have the flat completely repainted and professionnaly cleaned. which I did right before they moved in but after the check in report. I have asked the agent to update the check in report but told me it was fine as we had the painter bill and cleaing job done by proefessionals.
When tenants left they raised a dispute to the TDS answers is : no proof of job done as not in check in report (see below)
This is not the first time this happens. I wanted to get out of this estate agent and get a new one but i signed a 2 y contract with current tenants summer 2021, full management 14% and they come back to me with a reduction at 12% rent only
"Please find attached your signed terms.
Clause 3.5 on page 2 states the breakdown of the services :
3.5 Our Full Management service can be reduced to a Rent Management service at a fee of 12% + VAT by either party giving three months notice in writing, which can expire no less than six months from the date of the appointment."
How can we remove them for cause and what fees i am untitled to pay them? Can a new estate agent can help me in the transition ?
Thanks for your help
TDS answer
"landlord claims £288.00 for cleaning at the end of the tenancy. The tenant disputes the claim and
says that the property was cleaned to the same standard it was received in, and that no further cleaning
took place after check-in, despite the invoice for cleaning provided by the landlord, dated two weeks after
the tenancy began.
The check-in report states that the property was cleaned to a domestic standard with omissions, the
carpets were dusty, the woodwork had light dust, there was debris under the seat cushions, the extractor
filter was greasy, there was scale to the dishwasher, and many areas had dust and cobwebs. The check-
out report states the property had been cleaned to a good domestic standard.
The agent has provided a sales invoice in the amount claimed, dated 31 August 2019, and it states that
the clean would be carried out the next day, on 1 September 2019. The email correspondence from the
tenant shows that the tenant queried with the agent when the professional cleaning was going to take
place as no cleaning had been done. The evidence does not show cleaning had taken place at the start of
the tenancy and the check-in and check-out reports show the property was at least as clean at the end of
the tenancy as it had been at the start. Based on the evidence, the claim for cleaning is not justified and I
make no award."
another topic on this but apologies as i cant find my answer on the other ones.
My letting agent messed up the check in and check out report. Basically they keep telling me to pay the deposit back without really checking the reports.
2y ago I had new tenants who moved in and asked to have the flat completely repainted and professionnaly cleaned. which I did right before they moved in but after the check in report. I have asked the agent to update the check in report but told me it was fine as we had the painter bill and cleaing job done by proefessionals.
When tenants left they raised a dispute to the TDS answers is : no proof of job done as not in check in report (see below)
This is not the first time this happens. I wanted to get out of this estate agent and get a new one but i signed a 2 y contract with current tenants summer 2021, full management 14% and they come back to me with a reduction at 12% rent only
"Please find attached your signed terms.
Clause 3.5 on page 2 states the breakdown of the services :
3.5 Our Full Management service can be reduced to a Rent Management service at a fee of 12% + VAT by either party giving three months notice in writing, which can expire no less than six months from the date of the appointment."
How can we remove them for cause and what fees i am untitled to pay them? Can a new estate agent can help me in the transition ?
Thanks for your help
TDS answer
"landlord claims £288.00 for cleaning at the end of the tenancy. The tenant disputes the claim and
says that the property was cleaned to the same standard it was received in, and that no further cleaning
took place after check-in, despite the invoice for cleaning provided by the landlord, dated two weeks after
the tenancy began.
The check-in report states that the property was cleaned to a domestic standard with omissions, the
carpets were dusty, the woodwork had light dust, there was debris under the seat cushions, the extractor
filter was greasy, there was scale to the dishwasher, and many areas had dust and cobwebs. The check-
out report states the property had been cleaned to a good domestic standard.
The agent has provided a sales invoice in the amount claimed, dated 31 August 2019, and it states that
the clean would be carried out the next day, on 1 September 2019. The email correspondence from the
tenant shows that the tenant queried with the agent when the professional cleaning was going to take
place as no cleaning had been done. The evidence does not show cleaning had taken place at the start of
the tenancy and the check-in and check-out reports show the property was at least as clean at the end of
the tenancy as it had been at the start. Based on the evidence, the claim for cleaning is not justified and I
make no award."
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