OpenRent Rent Now - when to do viewings?

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    OpenRent Rent Now - when to do viewings?

    Hi all - first time landlord here. I'd like to use Rent Now for ease especially the AST signing process. I want to have a telephone conversation before arranging viewings to pre-vet/whittle down the applicants. Is this possible in the Rent Now process? I think someone mentioned that you could do a custom message that asks applicants to contact you directly by phone in the first instance. And at what stage do applicants have to give a holding deposit? I'm assuming not before they've viewed the flat but it's not clear from the site unless I'm being an idiot!
    Any other pitfalls / advice much appreciated!

    #2
    The process is you list your property, T's apply to view the property supplying their details, you then speak with the tenants and book viewings, once the viewings are completed, the T either say's they are not interested or interested, at which point you or they click the rent it now button, you then either accept or reject their interest. If you accept it the property becomes unavailable for others to view. I don't like this as if the T has lied for example say's they don't have a CCJ or some criteria which you thought was true was false, then you have to start again.

    Comment


      #3
      Openrent have recently been VERY bad boys and even without RentNow have been sending secret E-mails to tenants inviting them to pay a holding deposit to them (without consent of the L) while saying to the tenant that if L does not proceed they can have their cash back.

      My Emails to them to ask how on earth they could do that received mealy mouthed mumbling non-responses.

      Very very bad.

      Comment


        #4
        The OP needs to use a local agent as clearly has no idea whatsoever what he/she is doing.

        At the very least do some NRLA training.
        My views are my own - you may not agree with them. I tend say things as I see them and I don't do "political correctness". Just because we may not agree you can still buy me a pint lol

        Comment


          #5
          Originally posted by landlord-man View Post
          The OP needs to use a local agent as clearly has no idea whatsoever what he/she is doing.

          At the very least do some NRLA training.
          Not sure why you say that. They do however appear to be confused by Openrent (which is understandable)

          Comment


            #6
            Originally posted by VitreousHumour View Post
            I want to have a telephone conversation before arranging viewings to pre-vet/whittle down the applicants. Is this possible in the Rent Now process?

            I think someone mentioned that you could do a custom message that asks applicants to contact you directly by phone in the first instance.
            Here's what I do in OpenRent:

            Go to Manage | Dashboard

            Then select User Details | Advanced Settings | Tenant Pre-Screening Preferences

            Turn Default Screening off.

            Paste a message in the Tenant Auto-Reply box. This will be automatically sent to prospective tenants when they first message you.

            I use the following auto reply text:

            ----------------------------------
            Thank you for your enquiry.

            The next steps are:

            1. I will arrange a phone call with you to get to know you better and give you the chance to ask questions about the flat. Please send me your phone number if it isn't already in your OpenRent profile.

            2. If the call goes well, I will send a Prospective Tenant Information Form for you to complete.

            3. I will arrange viewings for people who return a satisfactory Information Form.

            4. I will obtain References and conduct Credit Checks prior to renting the property.

            Many thanks

            (My_name)

            ----------------------------------


            I find that setting out my process from the start is a very effective way of weeding out time wasters. If someone is truly interested in the flat, they will engage well in the phone call and, more importantly, fill in my Tenant Information Form. I compare the information they write in the form with what they told me during the phone call. If there are any discrepancies (lies), then I remove them immediately.

            I had over 50 enquiries and was easily able to whittle these down to a short list of three solid candidates to view the property.

            Comment

            Latest Activity

            Collapse

            • Vague behavior from letting agent after being acquired
              by Ven
              Hello,

              Question is from tenant, who is renting a room from letting agent.

              Recently, large estate agent group acquired the letting agent group that I signed a tenancy agreement with.


              After acquisition, the letting agent informed us by email that the bank...
              27-01-2022, 11:18 AM
            • Reply to Vague behavior from letting agent after being acquired
              by theartfullodger
              Who or what is named as landlord please? That's the entity you have the contract with.

              I'd want something in writing from landlord before making any changes.

              The whole "change" could be a scam?
              27-01-2022, 17:11 PM
            • Reply to Vague behavior from letting agent after being acquired
              by Ven
              It's not recognised as business in their database, as when you enter bank details, your bank can look for it and confirm it matches the information the bank have about the sort code and account number. You can still send the money....
              27-01-2022, 14:45 PM
            • Reply to Vague behavior from letting agent after being acquired
              by jpkeates
              If the sort code and account number are not recognised, how have you done a bank transfer?

              In the meantime, can you pay them by cheque?
              27-01-2022, 12:38 PM
            • Reply to removal of letting agent
              by Lawcruncher
              If you have a fixed term agreement with the landlord you can only break it as provided in the agreement or if the agent is in serious breach. If the agreement is periodic you can break it by giving the appropriate period of notice. If the agreement is of indefinite duration (for example that it endures...
              27-01-2022, 11:49 AM
            • removal of letting agent
              by yeahremy
              Hi,

              another topic on this but apologies as i cant find my answer on the other ones.
              My letting agent messed up the check in and check out report. Basically they keep telling me to pay the deposit back without really checking the reports.
              2y ago I had new tenants who moved in...
              24-01-2022, 16:12 PM
            • Reply to removal of letting agent
              by Landyman
              yeahremy It sounds as though you don't know how to complain effectively.

              Agents receive many 'complaints' from landlords that are just long and rambling rants about poor service. The agent will generally apologise, say that it won't happen again, and then carry on as normal.

              ...
              27-01-2022, 09:10 AM
            • Reply to removal of letting agent
              by yeahremy
              Hi,

              yes regarding the scheme but as soon as I raise a complaint by email, which party should launch the official complaint procedure.
              the estate agent is saying I have not requested the complaint form until now.
              Therefore, question is :when we do raise a complaint, this is...
              26-01-2022, 15:16 PM
            • New agent not paying landlord
              by Cpark
              Folks I wonder if anyone can help me here, I have had the worst few years with my properties, the previous agents filled my properties up with delinquents and refused to pay the full sum, we lost 8 months of declining rents. Then was introduced to a new set of agents who really were impressive and opted...
              24-01-2022, 00:27 AM
            • Reply to New agent not paying landlord
              by DoricPixie
              I'm not sure I understand. Why would the letting agency want 4 months rent free? Is this one of these arrangements where you let the properties to the letting agency and the letting agency then sub-lets the properties to other people?
              24-01-2022, 20:43 PM
            Working...
            X