Negligent Lettings Agents

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    Negligent Lettings Agents

    I have been with my letting agency for 3 years now, they have caused me issues from day one. From signing the tenants partner onto tenancy agreement when specifically asked not too. Not carrying out maintenance previously agreed by myself resulting in tenant withholding rent and also not handing tenants there notice period when asked which due to covid delayed the eviction process by 9 months.

    My question is does anyone know if these issues are grounds to take legal action against them? I only have proof of the last point, everything else was discuss via telephone.

    #2
    I think the most you can do is write a letter of complaint and go through their complaints process. Once this has been exhausted, if you're not happy with their final response, you can approach the redress scheme they are a member of (should be on their website or letterheads).

    If you want things done your way, the only way to guarantee this is to find and manage your tenants yourself. This is what I do, after numerous issues with different agents. It's a lot easier than you think if you don't live too far away.

    If you decide to go it alone, you will probably have to pay a fee to leave your existing agent, but I'd consider this money well spent - you will save money (and stress) in the long run.

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      #3
      this probably won't help now but ALWAYS communicate with agents by email

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        #4
        To be a lettings agent in England requires no training, no qualifications, no criminal records check. Could be staffed (entirely legally) with a bunch of old lags just released on license from Wandsworth Prison with experience only in GBH and fraud.

        Bonkers! Failing tenants, landlords, neighbours.

        Other countries have more sense.
        I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

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          #5
          Thanks for your replies, I think I'll start with a formal complaint to the head office in that case.

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            #6
            Why dont you go and see another letting agent and discuss why you are thinking of moving, you may find they would suggest a course of action you have not considered Good Luck.

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