Negligent Lettings Agents

  • Filter
  • Time
  • Show
Clear All
new posts

    Negligent Lettings Agents

    I have been with my letting agency for 3 years now, they have caused me issues from day one. From signing the tenants partner onto tenancy agreement when specifically asked not too. Not carrying out maintenance previously agreed by myself resulting in tenant withholding rent and also not handing tenants there notice period when asked which due to covid delayed the eviction process by 9 months.

    My question is does anyone know if these issues are grounds to take legal action against them? I only have proof of the last point, everything else was discuss via telephone.

    I think the most you can do is write a letter of complaint and go through their complaints process. Once this has been exhausted, if you're not happy with their final response, you can approach the redress scheme they are a member of (should be on their website or letterheads).

    If you want things done your way, the only way to guarantee this is to find and manage your tenants yourself. This is what I do, after numerous issues with different agents. It's a lot easier than you think if you don't live too far away.

    If you decide to go it alone, you will probably have to pay a fee to leave your existing agent, but I'd consider this money well spent - you will save money (and stress) in the long run.


      this probably won't help now but ALWAYS communicate with agents by email


        To be a lettings agent in England requires no training, no qualifications, no criminal records check. Could be staffed (entirely legally) with a bunch of old lags just released on license from Wandsworth Prison with experience only in GBH and fraud.

        Bonkers! Failing tenants, landlords, neighbours.

        Other countries have more sense.
        I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...


          Thanks for your replies, I think I'll start with a formal complaint to the head office in that case.


            Why dont you go and see another letting agent and discuss why you are thinking of moving, you may find they would suggest a course of action you have not considered Good Luck.


            Latest Activity


            • Selling Fees - Marketing Strategy
              by Claymore

              I had an agent round to value a property - I did have it in mind to go with this particular agency but by the time the guy had left me, I had felt really pressurised to sign up and I am kicking myself that I fell for his patter. All the agents around here are 1% plus VAT but he gave...
              13-06-2021, 22:51 PM
            • Reply to Selling Fees - Marketing Strategy
              by Section20z
              You've got 14 day cooling off period to cancel , or if he didn't tell you that, you can cancel at anytime .
              Personally I would give it a week for them to invest some time then ring up and say you've changed your mind about selling
              He will probably offer you the 1% then !!...
              14-06-2021, 08:27 AM
            • Reply to Selling Fees - Marketing Strategy
              by Beswick
              I used to work for an estate agency (as a mortgage adviser) who were part of a national group of local estate agency chains.

              Their business model was to over-estimate the potential sale price to the vendor and have higher fees, a combination of which ended up in a net gain for the vendor...
              14-06-2021, 08:20 AM
            • 14 Day Cooling Period - Applicable to Lettings Agents?
              by RyanWalring
              This might be a dumb question. Google was bringing up too many questions for me to work it out.

              I signed an agreement with a lettings agent on the 3rd June. I didn't send it until the 5th and he responded on the 7th with a copy that has his signature. This was signed virtually as apparently...
              09-06-2021, 16:52 PM
            • Reply to 14 Day Cooling Period - Applicable to Lettings Agents?
              by RyanWalring
              We've gone our separate ways after I invoked the 14 day cooling off period. Posting just for anyone in the future with this question. Doesn't mean you have to be let off. I'm just saying after I used that and it worked.

              jpkeates I don't think you're right.
              10-06-2021, 16:40 PM
            • Reply to 14 Day Cooling Period - Applicable to Lettings Agents?
              by jpkeates
              The cooling off period only applies to services bought at a distance, which might apply if you've never met the agent.
              It also only applies if the agent is a company or trading as one.

              It applies from the point that you entered the contract, which, I think, is the point that you signed...
              10-06-2021, 07:04 AM
            • Reply to 14 Day Cooling Period - Applicable to Lettings Agents?
              by AndrewDod
              Well let's hope you were not dumb enough to sign a contract which says that you are compelled to accept a tenant they choose (or any tenant at all).

              What does the contract say about the obligations of the parties and what you owe them and when? We can't tell from here.

              A cooling...
              09-06-2021, 19:37 PM
            • OpenRent KYC?
              by hugh2010
              I wish to use OpenRent advertising service (or someone else) to list on RightMove.

              Does anyone know if OpenRent will ask me for KYC verification for this. I'm not against this of course, but i want to know if they do, are they going to force me to use a 3rd party app run by monkeys you...
              07-06-2021, 00:44 AM
            • Reply to OpenRent KYC?
              by ash72
              Openrent is pretty relaxed when it comes to advertising for LL's, you can easily by pass the ownership by providing an insurance policy in the name, and you can freely advertise then (you could even cancel the insurance policy in the cooling off period).
              08-06-2021, 12:39 PM
            • Reply to OpenRent KYC?
              by royw
              You might be right. I've just advertised one and they ftdidn't ask for it but I'd previously advertised it through openrent 5 years ago so I assumed they'd kept it from then....
              07-06-2021, 21:51 PM