I hate my letting agents

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    I hate my letting agents

    Okay that sounds pretty childish but I really do hate them. I'm paying for a fully managed service which they carry out with much negligence and charge me a lot for.

    I am currently waiting for the tpos to get back to me on the complaints I have made but that seems to me taking forever.

    Meanwhile I want to leave my agents because of what I see as breaches of terms and conditions of contracts but they won't let me unless I pay them 6 months fees.

    I don't think I should pay them. They haven't carried out inspections, they got me into trouble with the local council for not having a clear garden and because of covid the now do virtual inspections which in practice means the tenant takes pictures of the house.

    Despite not having a report when I asked for a corresponding reduction in fees they told me that no such reduction would be made.

    Unfortunately they are in Scotland and I live in Spain so I would find it very hard to take legal action against them and they know this.

    Yesterday they sent me revised terms of business which includes lots of changes and has been made unilaterally. I wanted to use it as an excuse to get out of this service. Can I?

    Thanks in advance

    #2
    Talk to specialist solicitors dealing with landlords, agents, in Scotland.

    Also 'phone SaL , free to members, and ask for advice.
    I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

    Comment


      #3
      Can you tell them that you do not agree to the changes and therefore the agreement should be terminated?
      Unshackled by the chains of idle vanity, A modest manatee, that's me

      Comment


        #4
        On reflection, write back saying you didn't realize the terms were flexible and state ( STATE ) what your new terms are from now on. Including notice periods of say 2 weeks.
        I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

        Comment


          #5
          Originally posted by islandgirl View Post
          Can you tell them that you do not agree to the changes and therefore the agreement should be terminated?
          Unless the agreement you have with the agent allows them to simply change their terms of business simply decline to accept them.

          When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
          Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

          Comment


            #6
            I usually refrain from commenting on Scottish cases, but the Consumer Rights Act 2015 extends to Scotland. Under the Act one of the terms to be regarded as unfair is:

            A term which has the object or effect of requiring that, where the consumer decides not to conclude or perform the contract, the consumer must pay the trader a disproportionately high sum in compensation or for services which have not been supplied.

            Getting six months' commission for doing no work has to be a disproportionately high sum for services which have not been supplied.

            Comment

            Latest Activity

            Collapse

            • The letting agent charged me more that we have agreed before
              by Timonthy
              My letting agent helped me to look for furniture package few months ago. Before I agreed to purchase the furniture package, the agent sent me the quotation. As I agreed with the items and the price in the quotation, I transferred money and agreed him to purchase that package.

              However, I...
              27-07-2021, 16:37 PM
            • Reply to The letting agent charged me more that we have agreed before
              by doobrey
              They are required to be registered with a redress scheme, so that is probably your next port of call. You have to take it up with the agent first (as you have), but if they do not respond within a given period of time you can escalate it.

              First of all, check which redress scheme they are...
              29-07-2021, 12:24 PM
            • Reply to The letting agent charged me more that we have agreed before
              by Timonthy
              I totally agree with your view.

              In fact, the letting agent has already charged me from my rent income, and I knew it after I checked the statement.

              As I discussed these issues with my letting agent, they just replied that they would look into the matters.

              I will...
              29-07-2021, 08:34 AM
            • Reply to Getting an agency to deal with the whole letting process
              by jpkeates
              Agents who do tenant find only are incentivised to find the worst tenants.
              Agent who have to live with who they find are less inclined to let to poor tenants....
              28-07-2021, 15:11 PM
            • Getting an agency to deal with the whole letting process
              by Luke
              I am the LL to a three bedroom property in London and I currently have tenants staying there and they are due to move out at the end of this month .
              The problem is that I am stuck abroad and I will have difficulties returning to the UK to find new tenants , and then I will not be able to return...
              22-07-2021, 13:09 PM
            • Reply to The letting agent charged me more that we have agreed before
              by jpkeates
              Someone selling you a service can't charge more than you have agreed to pay for it without your agreement.
              "Forgetting to tell you" isn't a valid reason, and, broadly speaking, it's their oversight and should be their cost.
              28-07-2021, 15:10 PM
            • Letting agent
              by Uklondoner
              I now am thinking to let a letting agent to take over the whole flat. I have been letting each room separately but I feel it is getting harder , so I am considering to give it to them. I don't know if it a.good idea or not....
              26-07-2021, 20:31 PM
            • Reply to Letting agent
              by Uklondoner
              Thanks I have HMO license from the local council although I just have 3 small rooms. I am not operating a hotel. I am planning to rent to a small group of people but I want an agent to manage it for me.or you think it is better to do it myself like I did before
              26-07-2021, 22:26 PM
            • Reply to Letting agent
              by ash72
              Your responsibilities don't go away if you hand the property to an agent. If you are renting rooms out then it would be classed as an HMO and you need to have fulfilled the compliance aspects prior to renting it out as such with the local council's approval.

              HMO's require more work than...
              26-07-2021, 21:47 PM
            Working...
            X