Stuck with Letting Estate agent for Ever

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    Stuck with Letting Estate agent for Ever

    Hi,

    If someone can help.


    We wanted to let our property. The estate agent looked at it and then emailed their package and terms and business on 3rd September -
    You can see it here: https://drive.google.com/file/d/10fy...ew?usp=sharing

    We sent an email saying we like to go with one of the packages on 4th September. We sent our ids.

    On 8th September the estate agent sent their terms of business which had terms and conditions and contract to be filled in for the property e.g. if it was sole agency etc. The contract was totally blank and had no information about property or anything. We did not send the terms and conditions back to them.

    You can see it here: https://drive.google.com/file/d/1QnP...ew?usp=sharing

    They started to market the property for 6 months but got no tenants. They told us to drop the price. So we wanted to go to another estate agent.

    We asked them when we could leave the contract. They said we got 24 weeks contract. We said we never signed any contract. They said they emailed the terms of business with contract which was sent on 3rd September it had 24 weeks written in it.

    They said it does not matter if we did not sign it, or that the contract did not have any information for the property.

    As we had emailed that we like to go with the package by email on the 4th September. It counts that we accepted the terms and conditions.


    Now they are saying even when the sole agency of 24 weeks finishes, we cannot come out without paying them money for all the marketing they did over the last 24 weeks.




    They are pointing to this terms and conditions in the terms of business:

    -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    19. SERVICE AND MARKETING COSTS

    If during the period of our Agency you withdraw from a transaction; and/or you instruct us to cease marketing your property, thus preventing us from fulfilling our contractual obligations; or prevent our ability to fully market the Property in any way, you agree to be held liable for the reasonable costs associated with the marketing of your property, that we have incurred to date. Such costs will be payable by you within 30 days of the date that you prevent us from fulfilling our contractual obligations and/or fully marketing your Property. Further details of the applicable charges can be located on our website at {removed} . Should the full fee become payable these fees will be set off against such costs and charges. Paying these costs will not release you from the period of Agency and all clauses within these Terms remain in place as agreed.

    ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------




    I feel we are stuck for life with them. Their last email was that we cannot ever withdraw from them without paying them for marketing.

    Is this correct?

    #2
    Speak to the CAB or a solicitor

    Comment


      #3
      er... they marketed your property apparently against your wishes for an entire SIX months and you said nothing? That's not good evidence that you did not agree to appointing them. It might help if you could copy the email you sent them here word for word.

      At least they're "proud to be a member of the Property Redress Scheme" https://www.chancellors.co.uk/affili...redress-scheme

      Suggest you follow the link on the bottom of that page I've linked to and raise an official complaint.

      Comment


        #4
        If during the period of our Agency you withdraw from a transaction; and/or you instruct us to cease marketing your property, thus preventing us from fulfilling our contractual obligations; or prevent our ability to fully market the Property in any way, you agree to be held liable for the reasonable costs associated with the marketing of your property, that we have incurred to date. Such costs will be payable by you within 30 days of the date that you prevent us from fulfilling our contractual obligations and/or fully marketing your Property. Further details of the applicable charges can be located on our website at {removed}. Should the full fee become payable these fees will be set off against such costs and charges. Paying these costs will not release you from the period of Agency and all clauses within these Terms remain in place as agreed.

        The key words are in red. When the 24 weeks expire the clause will not apply and you will be free to go elsewhere without making any payment.

        Comment


          #5
          Thank you everyone for quick reply. Much appreciated.
          Concerning the clause does it make any difference they have put 'and/or'?

          Also they have 28 days notice period. Do I have to give that after the 24 weeks or can I give it within the 24 weeks so that the last day of notice is just after the 24 weeks.


          This is their terms:
          --------------------------------------------------------------------------------------------------------------------------------------------------------------
          2. OUR APPOINTMENT
          Our appointment as Sole or Joint Sole Lettings Agents is to market your property for our Tenant Find Only or Tenancy Management service and can only be ended if you give us or we give you 28 days written notice and such notice cannot take affect earlier than 28 days before the end of the Agency Period of this agreement. If we, or another party, have arranged a let within the Agency Period which fails to proceed to an exchange of contracts the minimum Agency Period is extended by 28 days.
          If a party we have introduced enters into a contract with you for any other property you control or have an interest in, this contract will apply unless agreed otherwise in writing by both parties.
          Our Agency Fees are calculated as the agreed percentage of the rental price and this includes any amount agreed for furnishings plus VAT.
          These Agency Fees are due upon exchange of contracts and are payable no later than the contractually agreed completion of the let (“Move in Date”).
          Following on from the initial let, when the property is re-let and you instruct us to market the property, you will do so on a Sole Lettings Rights basis.
          -----------------------------------------------------------------------------------------------------------------------------------------------------------------


          Thank you once again for everyone's help.

          Comment


            #6
            The contract looks like a typical patched together job.

            The basic point is this: If a contract specifies a duration for the contract, when the specified period expires the contract comes to an end.

            Comment


              #7
              I agree with LC, you may have to pay 40 per each accompanied visits though as their reasonable costs. Apart from that, I would tell them they should stop marketing at the end of 24weeks right now (whether you have 28days days or not) and invite them to sue you.
              The contract has been drafted by a moron who doesn't understand the difference between 'effect' and 'affect'.

              Comment


                #8
                I would need to study the whole contract in detail, but my initial impression from what we have is that if the contract comes to an end without the agent achieving anything nothing is payable.

                Comment


                  #9
                  Just spoke to solicitor and they said we have to pay. Just a warning to people if they go with {name removed}

                  Comment


                    #10
                    Originally posted by rockinter View Post
                    Just spoke to solicitor and they said we have to pay.
                    On the basis of what you have said, I do not believe it! Of course, as I suggested above, there may be something in the contract which you have not detailed which helps the agent.

                    Comment

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