Want to change managing agents but having problems

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    Want to change managing agents but having problems

    Hi All

    We want to change managing agents but our current agent is not returning any of our emails when we ask for the paperwork in relation to our properties. He quite simply is ignoring our requests. He is a friend of ours too which makes it all the more awkward.

    Can we start with instructing new agent and redo a check in inventory and tenancy agreement if he doesn't hand over the documents he did with the current tenants? He has everything, even the tenants names and we never got ourselves involved until now.

    Lesson learned. Have copies of everything!

    On a side note how do you check the immigration status of your tenant and who do you have to supply this information too?

    Thanks

    Shelby

    #2
    Does this agent have an office to visit ? Also do they also collect the rent from your tenant and then pass a % over to you minus their fee ? You say they are not returning your emails..... what about phone calls, i assume if they want to do business someone has to answer the work phone number !

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      #3
      Hi Hudson Thankyou for your reply

      He works from home and doesn't pick up the phone. I think he has caller ID so doesn't answer. I've left phone messages and have even text him on whatsapp. If I tell him I want him for something where he will make money or benefit I will get a phone call. I'm thinking of knocking on his front door without an appointment. Most likely he wont answer. I'm finding the behaviour strange,

      He's a one man band

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        #4
        Hi

        Is there any way we can find out the name of our tenants. Strange request but our managing agent is being funny with us and wont give us any info as he knows were unhappy with him.

        A lesson to this is always keep copies of everything or ask for them! Also don't do business with a friend

        Shelby

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          #5
          Please don't create multiple threads on the same subject,
          When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
          Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

          Comment


            #6
            Is this a guaranteed rent scheme/scam where you (landlord) rent to agent (your tenant) and they then (as another Landlord) rent to occupants (their tenants, but not your tenants?)

            Start formal complaint using agent's process then if not sorted go to letting agent redress scheme (shelter website has details)
            I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

            Comment


              #7
              As above..... i would be concerned with what you have described. The way in which you describe him would immediately not bring an agent to my mind...... a chancer maybe. A knock on the door looks like your only option.

              Comment


                #8
                Originally posted by jpkeates View Post
                Please don't create multiple threads on the same subject,
                Agree, it can get confusing....... but given you know where YOUR property is located...... knock on the door and say hello. Take it from there, you know already what errors have been made, you need to get back on this and take back control of what is a massive financial asset/risk.

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                  #9
                  Thankyou all so much.

                  He is above board with everything and is a qualified accountant. He's been managing the properties for years and does so for others too. Its just that he communicates badly and takes it personally if your not happy and hence stops talking to you. He's like a BIG BABY who gets into a mood and then ignores your requests or questions by email text or phone message. Once I went to someone else for a mortgage in principle and he didn't speak to me for a year! Its like bullying and controlling.

                  Thanks for the idea of just introducing ourselves. I am going to write to one of my tenants to introduce myself tomorrow and then see if they have a copy of the latest tenancy agreement and inventory. These are the main things I need.

                  He's good at tax returns and supplies all the rental accounts which are accurate and above board but now he knows I want to change management he's stopped communicating.

                  I'm having to learn all the things I need to have in my possession before I change agents. Thanks for the idea of the redress scheme should it come to it.

                  Do I need to wait for the tenancy agreement to be up before I change management companies?

                  Shelby

                  Comment


                    #10
                    A couple of big ones to make sure are sorted are deposit protection and gas safety certificates (if applicable).
                    There is a fine line between irony and stupidity. If I say something absurd please assume that I am being facetious.

                    Comment


                      #11
                      Originally posted by Shelby232 View Post
                      Do I need to wait for the tenancy agreement to be up before I change management companies?
                      You need to read the contract that you have with your letting agent.

                      Sometimes the contract will require you to pay an exit fee to the old agent. Some contracts say that you will have to carry on paying the agent as long as the tenant that they placed in the property is still living there.

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