Reasonable time responding to complaints

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    Reasonable time responding to complaints

    Hello,

    I know for official complaints it’s an 8 week deadline but wondering if there’s a similar expectation for complaints dealt within branch?

    I’ve made some complaints to a property manager. It’s been 5 working days and all I’ve received is a response acknowledging receipt of the e-mail.

    Just wondering if you think it’s reasonable for me to give them a deadline to respond to me within 2 working days otherwise I will consider their last correspondence to be the branches final response to my complaint and go on to lodge one directly to head office?

    #2
    Follow the agent's complaints process, when that fails use the letting agent redress scheme. Look the scheme up!
    I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

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      #3
      I wrote a 2-page letter of complaint to the last agent I used and delivered it by hand to a senior member of staff at the office. No reply whatsoever. Ended up using the redress scheme after waiting 8 weeks.

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        #4
        Originally posted by Beswick View Post
        I wrote a 2-page letter of complaint to the last agent I used and delivered it by hand to a senior member of staff at the office. No reply whatsoever. Ended up using the redress scheme after waiting 8 weeks.
        What happened then?

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          #5
          Originally posted by DPT57 View Post

          What happened then?
          When the redress scheme contacted them, they finally replied, denying everything.

          However, two statements they made in their reply contradicted each other. I argued back and pointed out their contradiction. They offered £100+VAT as compensation. I accepted, and vowed NEVER to use a letting agent again. OpenRent for me from now on ...

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