Charges

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    Charges

    As well as 10% (+VAT@20%) commission I am being charged by my estate agent
    “Premier rent service & guarantee” £40
    “Compliance indemnity” £13
    “Deposit protection fee” £4
    I never agreed to these charges.

    In 2014 and earlier this year they charged me “Premier rent service & guarantee”, I questioned it and they refunded me. They are other incidences of over charges but I don’t recall the details at this moment.

    Interestingly I have 2 properties with this estate agent and I don’t see the same “extras” on both properties.

    Are these legitimate charges?

    #2
    They're probably legitimate in the sense that they're charges that an agent can levy.
    They're probably not something that they can charge you if you haven't agreed to pay them.
    When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
    Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

    Comment


      #3
      When you wrote (yes, WROTE/email) to agent asking on what authority did they think they could levy these charges, what reply did you get, please?
      I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

      Comment


        #4
        Originally posted by theartfullodger View Post
        When you wrote (yes, WROTE/email) to agent asking on what authority did they think they could levy these charges, what reply did you get, please?
        Regarding the “compliance indemnity” they replied that they had emailed me telling me of this charge and that is was at this point that I should of told them I didn’t want it. I didn’t receive and email and I started being charged a few months before they say they sent me an email.

        Comment


          #5
          Originally posted by jpkeates View Post
          They're probably legitimate in the sense that they're charges that an agent can levy.
          They're probably not something that they can charge you if you haven't agreed to pay them.
          I never agreed to any of these charges. At first I thought that the “deposit protection fee” was because a new thing regarding a new and fairer way of keeping deposits safe that came in a few years ago but now they agency admitted that they have been charging it to me incorrectly and offered to reimburse me that charge but not all of it.

          i feel like I’ve been made a mug because they’ve been ripping me off for years

          Comment

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