Apologies if this is in the incorrect area.
When I signed for my flat, I was told on picking up keys that I wouldn't be dealing with agency and basically "here are the landlords details, bye".
At no point in the process was I told this would happen. I didn't even know it could happen. I thought agencies found people to rent and would only do it if they also maintained the property.
Is this allowed? Should I have been informed? I went to the agency knowing the price was higher because I wouldn't be dealing with a single landlord (which are always trouble in my experience!) only to end up getting this bomb shell dropped on the way out of the agency door.
When I signed for my flat, I was told on picking up keys that I wouldn't be dealing with agency and basically "here are the landlords details, bye".
At no point in the process was I told this would happen. I didn't even know it could happen. I thought agencies found people to rent and would only do it if they also maintained the property.
Is this allowed? Should I have been informed? I went to the agency knowing the price was higher because I wouldn't be dealing with a single landlord (which are always trouble in my experience!) only to end up getting this bomb shell dropped on the way out of the agency door.
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