Tenancy agreement, terms and conditions

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    Tenancy agreement, terms and conditions

    So, im rather clueless.

    Because of this i instructed a letting agent to fully manage my property at 10% of rental fees plus VAT.

    That was 4 years ago and all was okay until last year when i got a new tenant. Straight away rent arrears occurred. She didnt pay rent for the first 3 months, then paid 1 month, then didnt pay. The letting agent have been difficult to communicaye with - all different staff who dont know whats going on, when i call they say the director will call me but he never does. There are now 8 months rent arrears.

    i asked them to send an eviction notice to the tenant and i thought it had been served (i should have asked for a copy but didnt) and when i chased it up, it now seems to have not been actioned. They now say they served a section 21 before xmas but im confused as to why they have done this and not a section 8. Also, i dont have a copy - should i have one, as im suspicioys as last time they said this they hadnt done it. Should i have agreed a tenancy agreement too, as again i have been given no paperwork. They took £400 for management commission, didnt then collect the rent. I was the one who has had to keep contacting them every time the rent is unpaid. No paperwork from them for rent arrears or payment.

    i know ive been naive. They have a good reputation and outstanding reviews. I just had a baby so have been not as on top of things as id like. Ive only just started reading up on things and realising i should have a tenancy agreement, have negotiated terms etc. Can someone please advise what i should do now. I thought about going to the property ombudsman but i have to wait for a final viewpoint letter from the agent. They just tell me the director will contact me who never does so what chance have I of getting a letter?

    Congratulations on baby. Puts things into perspective about what really matters. Sorry to hear of yet another agent with wonderful reviews getting things so badly wrong yet again. You are sadly not alone in your experience.

    YOU serve s8 for arrears TODAY, copy council. Get all paperwork from agent, then fire agent.

    Council copied to ensure this dishonest tenant gets as little advice and no scarce social housing wasted on them

    Explain verbally only to tenant what "intentionally homeless" means.

    Do some Landlord education.

    No reference or a full honest one for tenant.

    Full honest review for agent.
    I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...


      You need copies of tenancy agreement, s21, proof of service of gas cert, epc, how to rent leaflet and assuming agent took a deposit, proof of service of prescribed information & deposit protection certificate.

      I suggest you write to the firm giving them 7 days to provide these items.


        Thank you both for your replies. Really helpful. I'll serve s 8 and write to the letting agent for the documents I need.


          I would suggest that you use a professional service to evict the tenant.
          It isn't easy, even if you know what you're doing and it's quite easy to get yourself into a bit of a mess.

          When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
          Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).


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