Letting agent delaying sending contract

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    Letting agent delaying sending contract

    Hi, just wanted to ask what action I can take if my letting agent has been delaying sending us the contract. I have paid the holding deposit and been promised the contract since April but so far have not received anything, not even the draft contract. I keep calling and he says he will send it within the next few days but nothing happens. Please advise - how can I register a complaint and make sure he takes action, but if not, can I get the holding deposit back and look for a new property?

    Thanks.

    #2
    Ask the agent for a copy of their complaints procedure and if following their procedure yields no response raise it with the redress scheme the agent is attached to. Re holding deposit what does the Holding Deposit Agreement (HDA) / Reservation Agreement state?

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