rip off contractor send out by letting agent.

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    rip off contractor send out by letting agent.

    Hopefully I can keep a long & boring story short....

    My tenants reported an issue with a leaking washing machine while I was away on holiday, the letting agent got in contact and asked if I was happy to approve one of their contractors being sent out - at this point I agreed making the stupid assuming it an appliance engineer being sent and not one of my preferred contractors (plumbers, electricians and handymen that I provided the details of to the agent).... Before anyone was booked in to go to the property I made it clear to the agent if the problem was any more than a loose hose the contractor was to contact me directly, in effect I thought I was approving one hours work.

    The agent sent a plumber and the resulting bill is for 3 hours + materials and includes replacing a sink waste, replacing water pipes under the sink, removing dead legs on pipe work (that I know didn't exist as a legionella assessor had his head under the sink looking for that type of thing only a couple of months ago!)..... Basically they felt they had an open tab and went to town, despite my instructions otherwise.

    The unfortunate part is the agents paid the bill before they sent me a copy of it.... I don't think they even looked at the bill, but just passed it over to their accounts department.

    The poor girl at the letting agent has probably had a rubbish day dealing with me while shes been going back and forward to the boss of the plumbing company but shes not getting much past 'they were there 3 hours and to basically bugger off because the bill has been paid'' with a refusal to provide a signed job sheet and a refusal to break down the material bill.

    I know at best it's a couple of hours labor being disputed but I really grudge being robbed so am happy to put more effort into it than it is worth.... I'm sure I'm not the first person this has happened to so any advice on any potential steps for recourse would be appreciated....

    The only thing I can think of is to leave an honest review of the plumber everywhere relevant....

    #2
    I think I'd be finding a new letting agent in future.
    To save them chiming in, JPKeates, Theartfullodger, Boletus, Mindthegap, Macromia, Holy Cow & Ted.E.Bear think the opposite of me on almost every subject.

    Comment


      #3
      Originally posted by JK0 View Post
      I think I'd be finding a new letting agent in future.
      My gut feeling is that this could have happened with pretty much every letting agent? So better the devil you know! I'd also prefer to deal with this as an individual issue with the current agent, but I've got literally no knowledge of any best practices for letting agents managing 3rd part contractors......

      Comment


        #4
        Manage the property yourself. We do this with ours. Providing you have your own tradesmen on whom you can call, being 2000 miles away isn't a problem.

        Comment


          #5
          Who is charging you for the work?

          If it's the letting agent charging you having paid the plumber already, dispute the invoice from the letting agent.
          I appreciate that they've probably deducted the cost from the rent that they pass on, but that's not the end of the issue.
          The cost on the remittance advice is essentially an invoice, and you don't agree with it.

          You authorised work to the point of fixing a loose hose.
          The relationship with the plumber is a problem for the agent - they can obviously agree things on your behalf, but I'd bet that they didn't.

          At the very least I'd want to see the invoice from the plumber and an assurance that there was no "rebate" paid by the plumber or any separate "discount".

          Maybe try and settle for a few future month's fees to be zeroed as compensation?
          When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
          Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

          Comment


            #6
            I would make a formal complaint to the agent. If they are using one of their approved contractors, they should be able to obtain further details of the work carried out by the contractor. You can ask the agent what steps they took to verify that the invoice was valid before authorising it for payment. You can say that you did not authorise the work to be carried out and refer them to your instructions (hopefully it was in writing but a telephone call may suffice if you can state a name and a time)

            Comment

            Latest Activity

            Collapse

            • Landlord has changed Letting agency
              by Yellow40
              Hi Looking for some help as for some reason this has my Anxiety through the roof, I have lived in the same private landlord in the same property for 7 years, They have now decided to go with a lettings agency who have contacted me today as i need to sign a new lease and complete an application form...
              07-12-2021, 14:50 PM
            • Reply to Landlord has changed Letting agency
              by jpkeates
              Hi, again, welcome.

              Just tell the agency that you do not wish to sign a new lease thank you very much, nor do you wish to complete an application form for your home.

              My guess is that the application form is part of a rental guarantee insurance that the agent have offered the...
              07-12-2021, 18:02 PM
            • Reply to Landlord has changed Letting agency
              by Yellow40
              Thank you so much for your reply, It seem odd to me, Appreciate your time....
              07-12-2021, 16:31 PM
            • Reply to Landlord has changed Letting agency
              by theartfullodger
              That the agent or indeed landlord changes does not mean you need to sign or otherwise agree to a new tenancy agreement. Nor any changes to the tenancy agreement. Nor any application form, nor supply ID. (PS You might ask agent first for proof of ID: That'll surprise them, but clearly they think it's...
              07-12-2021, 16:20 PM
            • Reply to Landlord has changed Letting agency
              by doobrey
              There are plenty of valid reasons why the landlord may have changed agent. I have done it myself. The outgoing agent could be closing down, putting their charges up. Or they may just have been judged not to be very good at their job.

              The new agent is right (and obliged) to check that you...
              07-12-2021, 16:09 PM
            • Letting Agent asking for commission of I renew tenants privately
              by meyou5ick
              Dear all,

              I was letting my place to tenants that were sourced by this estate agent. The estate agent however misrepresented myself and misled the tenants about what's included in the monthly rental cost. The tenant had complained to the agent however, I had to pay for 6 months of services...
              29-11-2021, 16:04 PM
            • Reply to Letting Agent asking for commission of I renew tenants privately
              by jpkeates
              It depends on the terms of your agreement with them.
              My agreement with my letting agent wouldn't allow them to do that in anticipation of me owing them money, only if I actually owe them money.
              05-12-2021, 10:49 AM
            • Reply to Letting Agent asking for commission of I renew tenants privately
              by meyou5ick
              They have now withheld my rental payment (last one of this contract) because they think I won't pay them once I go private contract from next month. They surely cannot hold my rent just because they think I'll not pay after the end of tenancy if I plan to keep the tenants?...
              04-12-2021, 17:52 PM
            • Reply to Letting agent merged with another
              by doobrey
              And... does it?


              A similar thing happened to me. My agent sold out without prior warning to another firm which I had no particular wish to deal with. I was able to give the new agent notice, though, and I did.

              It was messy, for a couple of reasons. Firstly my tenants...
              04-12-2021, 13:55 PM
            • Letting agent merged with another
              by Aly
              Hi all , I have been with my letting agent and had the same tenant for 9 years , this week I was notified that my old letting agent had merged basically sold out to a new letting agent , they gave no notice and no option to opt out from them , I said I didn't want to merge with them as we were going...
              03-12-2021, 21:02 PM
            Working...
            X