estate agents phone system query

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

    estate agents phone system query

    Very bizarre question here.
    I normally withhold my mobile number - especially when calling estate agents as I don't want them constantly then hounding me.
    That was exactly the case when I rang one estate agent recently - the one that we all love to hate!
    Yet, the receptionist said that they could see my number. I hung up and double checked: my number was withheld.
    So how on earth does such an agent have the ability to see beyond a withheld number? Magic?

    #2
    Try 'phoning someone physically next to you & see what comes up...

    There could be several explanations..
    a) She can see a number but it ain;t yours (fault at her end/ her network provider/your network provider)
    2) She can see your number (fault to your end/your mobile network provider)
    iii) She's lying & can see no number...
    four) Your "I normally withhold.." wasn't on (no offence, perhaps your fault?)
    etc...
    etc ...
    etc....

    You are really asking "in a complex, multi-hardware, multi-software system with several different companies involved, something ain't working right: Could someone random tell me what ?"

    I also have no doubt that for the "Police systems" that the network operators use even withheld numbers are available, clear. i.e. the thought police are monitoring everything you do, say or enter....
    I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

    Comment


      #3
      I take you weren't phoning a freephone number. I'm not sure this is true in the UK, but in some countries freephone users can get the ANI (accounting number indication), which is not quite the same as CLI, but has the same value in simple cases.

      Comment


        #4
        i was ringing a normal (London) office number 020... using my mobile.
        My number was definitely withheld. I triple checked/ rang home number and yes it says the number was withheld.
        So if my phone says its withheld how can an estate agents phone system "see" my number?

        Comment


          #5
          For clarity I asked the agent what number they could see. They said the correct number; my mobile. They then asked if I could confirm who I was?

          Comment


            #6
            Are you a customer of theirs? Or have you at least called them before and they may have your number on file?

            Comment


              #7
              Not a client no. But am sure I called them in the past and am sure they will have number on file yes. But does that mean the withheld number gets overridden? It doesn't with other people I call...

              Comment


                #8
                When you withhold your number it doesn't get sent, the space used to be filled with "withheld" sometimes.
                The recipient can't override it - it's possible an intelligence service (or google) might be able to work it out.

                If they knew who you were they might be looking at their customer record rather than the phone system.

                Or your phone or nertwork has a bug.
                When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
                Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

                Comment


                  #9
                  My suspicion is that they may be using a VoIP system that mis-implements presentation denied. In general the CLI is sent through the network and is only suppressed between the final network operator and their end user.

                  I think some mobile contracts also do not allow you to disable presentation of your caller ID.

                  Comment


                    #10
                    A receptionist would not know the sound of my voice nor would they have any 'normal' way of knowing who I am. My mobile contract allows me to withhold my number. Their system clearly has had something done to it!! Interesting?

                    Comment

                    Latest Activity

                    Collapse

                    • Right to cancel query
                      CandM
                      Something that came up in a discussion in our office today;
                      1) I understand the ASTs not signed in our office gives tenants 14 days to cancel their agreement. But what happens if the tenancy has already started?
                      2) What happens if some tenants sign in office and some sign out of office,...
                      14-02-2019, 12:55 PM
                    • Reply to Right to cancel query
                      jpkeates
                      The distance selling regulations (2000) do seem to apply to rental agreements - which is interesting.

                      It is possible to prevent the cancellation of an agreement once a service has started to be supplied, as long as that condition is confirmed in writing to a consumer before they sign the...
                      17-02-2019, 14:29 PM
                    • Reply to Right to cancel query
                      CandM
                      jpkeates,

                      Thank you - that's makes sense
                      15-02-2019, 11:21 AM
                    • Letting/management agent increasing management fees
                      vpr1
                      Hi,

                      I have received a letter from my letting/management agent, saying that from the 1st of April they are going to increase there percentage by 2%+VAT. They are stating that the reason for this is that their costs have increased over the past years. I have been with them for aprox 18 months...
                      12-02-2019, 13:04 PM
                    • Reply to Letting/management agent increasing management fees
                      jpkeates
                      Why not suggest that you will agree with the new fee structure once they have agreed that the tenant's rent will be increased by the corresponding amount and they've started paying it.
                      14-02-2019, 16:19 PM
                    • Reply to Right to cancel query
                      jpkeates
                      It's a general legal rule that applies to most service contracts.
                      There's an automatic cooling off period if the agreement is signed on the business premises or done over the phone or by post.

                      There are a number of exclusions and it doesn't apply to tenancies (as far as I know)....
                      14-02-2019, 16:17 PM
                    • Reply to Right to cancel query
                      JK0
                      Never heard of that before. Is that some bit of law that only applies to letting agents?...
                      14-02-2019, 16:01 PM
                    • Reply to Letting/management agent increasing management fees
                      vpr1
                      I agree with what your saying, it would be silly to move just to get get a worse deal elsewhere and ultimately the agents will recoup their money somehow, if they cant raise it by increasing landlord fees then they'll increase introduction fees etc instead.

                      As to whether they are a good...
                      13-02-2019, 14:04 PM
                    • Reply to Letting/management agent increasing management fees
                      jpucng62
                      Are they a good agent in all other areas? If you would like to stay with them without the fees increase I would first try negotiating with them. They will not want to lose your business and if you go elsewhere you may get worse service & a fee increase too! As mentioned above, it seems likely that...
                      13-02-2019, 11:38 AM
                    • Reply to Letting/management agent increasing management fees
                      vpr1
                      It increases the fee to 11%+VAT, as you said thats an increase of 22%, which makes me suspect that its more to do with the banning of fees rather than an increase in their running costs. Interestingly the letter also references the banning of fees coming into force and does suggest that i might like...
                      13-02-2019, 09:31 AM
                    Working...
                    X