Letting Agents ripping off landlord client

  • Filter
  • Time
  • Show
Clear All
new posts

    Letting Agents ripping off landlord client

    I am currently using {Mod Letting Agents name removed}
    Recently, they have done a Check Out Inspection for a tenant leaving and highlighted a number of jobs that needed doing.
    They have not given me any of the job price quotes and thus not had any confirmation from me to have them completed, yet have sent me an invoice amounting up to hundreds of pounds.

    Am I able to push back under any of the following reasons?

    1. I have strictly told them in writing in the past to always run job quotes by me for my acceptance.
    2. The jobs were not priority and not asked to be done by the new tenant moving in
    3. All the jobs had never been picked up in any of {Mod Letting Agents name removed} inspection reports despite some of them existing prior to the old tenant living there, and existing during their tenancy.
    4. For one of the more expensive jobs, they have confirmed in writing that they never even got a quote from the contractor and simply told them to do the invoice and expect me to foot the bill.

    Instead, {Mod Letting Agents name removed} have sent me this response from my contract?

    “To organise, and where necessary to supervise, minor routine repairs, each to a value not exceeding £100.00. The landlord hereby agrees that the Agent will retain a balance of £100 in the landlords account towards such routine repairs.

    Point 4.3.

    “To inform and take the landlords instructions on repairs of a major or more serious nature over £100 excepting where emergency repairs are necessary immediately to prevent an escalation of damage to the property or to the health and safety of the tenant.”

    Am I still liable for charges?

    From the forum rules - https://www.landlordzone.co.uk/forum-rules

    10. Naming and shaming individuals or organisations on a public forum can give aggrieved posters a sense of satisfaction, but this can come at a high price. We have had instances of Members being sued for libel for posts they made about certain organisations. UK libel laws are very onerous and organisations are often willing to pursue anyone through the courts to protect their hard won reputations. Even if you are confident about your facts, a libel action must be defended and the legal costs involved are substantial – even if you win. If you lose, you could have to pay your own legal costs, those of the applicant, any damages awarded, and any costs for related parties such as those of LandlordZONE – as a forum Member you have agreed to indemnify LandlordZONE against any and all legal costs resulting from your actions on these forums.

    I also post as Mars_Mug when not moderating


      Write to the manager/director/owner of the agency pointing out all of the above. In your shoes my starting position would be that I’m not paying for any of the work.

      If they simply deduct the costs from your next rent payment then make a formal complaint and follow it through to their redress scheme.

      If they are looking at the long term they should be trying to keep you happy and retaining your business. They’re in the wrong here.


      Latest Activity


      • Right to cancel query
        Something that came up in a discussion in our office today;
        1) I understand the ASTs not signed in our office gives tenants 14 days to cancel their agreement. But what happens if the tenancy has already started?
        2) What happens if some tenants sign in office and some sign out of office,...
        14-02-2019, 12:55 PM
      • Reply to Right to cancel query
        The distance selling regulations (2000) do seem to apply to rental agreements - which is interesting.

        It is possible to prevent the cancellation of an agreement once a service has started to be supplied, as long as that condition is confirmed in writing to a consumer before they sign the...
        17-02-2019, 14:29 PM
      • Reply to Right to cancel query

        Thank you - that's makes sense
        15-02-2019, 11:21 AM
      • Letting/management agent increasing management fees

        I have received a letter from my letting/management agent, saying that from the 1st of April they are going to increase there percentage by 2%+VAT. They are stating that the reason for this is that their costs have increased over the past years. I have been with them for aprox 18 months...
        12-02-2019, 13:04 PM
      • Reply to Letting/management agent increasing management fees
        Why not suggest that you will agree with the new fee structure once they have agreed that the tenant's rent will be increased by the corresponding amount and they've started paying it.
        14-02-2019, 16:19 PM
      • Reply to Right to cancel query
        It's a general legal rule that applies to most service contracts.
        There's an automatic cooling off period if the agreement is signed on the business premises or done over the phone or by post.

        There are a number of exclusions and it doesn't apply to tenancies (as far as I know)....
        14-02-2019, 16:17 PM
      • Reply to Right to cancel query
        Never heard of that before. Is that some bit of law that only applies to letting agents?...
        14-02-2019, 16:01 PM
      • Reply to Letting/management agent increasing management fees
        I agree with what your saying, it would be silly to move just to get get a worse deal elsewhere and ultimately the agents will recoup their money somehow, if they cant raise it by increasing landlord fees then they'll increase introduction fees etc instead.

        As to whether they are a good...
        13-02-2019, 14:04 PM
      • Reply to Letting/management agent increasing management fees
        Are they a good agent in all other areas? If you would like to stay with them without the fees increase I would first try negotiating with them. They will not want to lose your business and if you go elsewhere you may get worse service & a fee increase too! As mentioned above, it seems likely that...
        13-02-2019, 11:38 AM
      • Reply to Letting/management agent increasing management fees
        It increases the fee to 11%+VAT, as you said thats an increase of 22%, which makes me suspect that its more to do with the banning of fees rather than an increase in their running costs. Interestingly the letter also references the banning of fees coming into force and does suggest that i might like...
        13-02-2019, 09:31 AM