Agents obligation.

  • Filter
  • Time
  • Show
Clear All
new posts

  • bertha
    started a topic Agents obligation.

    Agents obligation.

    I am supposed to have my property on full management ,but things are not been dealt with by the agent ,gas checks,repairs reported,not chasing tenant for rent arrears,pet in property,dog poo all over the joint yard.I have now dealt with repairs,gas myself and instructed tenants to ring me over any issues,which they are happy to do as each complained about the agent.Question at what point does an agent on full management walk away from dealing with rent arrears ,when they put the tenant in ,and simply said evict and sat back for 4 months .Full management is it worth it,Ive taken over because things were not getting done or checked.Do you have reason to complain ,One example for 3 months I was told a tenant had been asked for gas check,why did I ring once to the tenant with appointment day and check done.I just wonder how many landlords do check that their agents are carrying out the required checks etc.

  • jpkeates
    I check that my agent is doing what they're meant to.

    Not that actively (because over time I've come to trust their own diary system).
    But I know when each property Gas Safety and EPC expire and check they're charging me for them at the right time.
    I know which properties they're meant to be inspecting and roughly when, so I check that I see the reports.
    I know which properties/tenants I'm never going to hear from and which I would expect to be in touch more frequently.

    Agents are a bit expensive when nothing happens, but worth the money when three lots of central heating "break" in October.

    The only thing I don't let anyone else do is manage tenant's deposits.

    Leave a comment:

Latest Activity


  • Right to cancel query
    Something that came up in a discussion in our office today;
    1) I understand the ASTs not signed in our office gives tenants 14 days to cancel their agreement. But what happens if the tenancy has already started?
    2) What happens if some tenants sign in office and some sign out of office,...
    14-02-2019, 12:55 PM
  • Reply to Right to cancel query
    The distance selling regulations (2000) do seem to apply to rental agreements - which is interesting.

    It is possible to prevent the cancellation of an agreement once a service has started to be supplied, as long as that condition is confirmed in writing to a consumer before they sign the...
    17-02-2019, 14:29 PM
  • Reply to Right to cancel query

    Thank you - that's makes sense
    15-02-2019, 11:21 AM
  • Letting/management agent increasing management fees

    I have received a letter from my letting/management agent, saying that from the 1st of April they are going to increase there percentage by 2%+VAT. They are stating that the reason for this is that their costs have increased over the past years. I have been with them for aprox 18 months...
    12-02-2019, 13:04 PM
  • Reply to Letting/management agent increasing management fees
    Why not suggest that you will agree with the new fee structure once they have agreed that the tenant's rent will be increased by the corresponding amount and they've started paying it.
    14-02-2019, 16:19 PM
  • Reply to Right to cancel query
    It's a general legal rule that applies to most service contracts.
    There's an automatic cooling off period if the agreement is signed on the business premises or done over the phone or by post.

    There are a number of exclusions and it doesn't apply to tenancies (as far as I know)....
    14-02-2019, 16:17 PM
  • Reply to Right to cancel query
    Never heard of that before. Is that some bit of law that only applies to letting agents?...
    14-02-2019, 16:01 PM
  • Reply to Letting/management agent increasing management fees
    I agree with what your saying, it would be silly to move just to get get a worse deal elsewhere and ultimately the agents will recoup their money somehow, if they cant raise it by increasing landlord fees then they'll increase introduction fees etc instead.

    As to whether they are a good...
    13-02-2019, 14:04 PM
  • Reply to Letting/management agent increasing management fees
    Are they a good agent in all other areas? If you would like to stay with them without the fees increase I would first try negotiating with them. They will not want to lose your business and if you go elsewhere you may get worse service & a fee increase too! As mentioned above, it seems likely that...
    13-02-2019, 11:38 AM
  • Reply to Letting/management agent increasing management fees
    It increases the fee to 11%+VAT, as you said thats an increase of 22%, which makes me suspect that its more to do with the banning of fees rather than an increase in their running costs. Interestingly the letter also references the banning of fees coming into force and does suggest that i might like...
    13-02-2019, 09:31 AM