Escape of Water In Flats Claims- Who Pays the Excess

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    Escape of Water In Flats Claims- Who Pays the Excess

    You all want the easy answer- someone else, but sadly its not that easy.

    Common Approach

    Most building insurances cover water pipes in the common areas and individual flats, and the excess will be picked up by the service charge as its virtually impossible to obtain insurance with no excess especially on perils like water, and so it treated as the insurance cost.

    When it isn’t

    Often the common approach is wrong as the basis for insurance an allocation of the excess depends on the facts and circumstances, the terms of the lease and fault.

    Duty Of care

    Don’t run off with this argument and wave it in the face of the person whose bath overflowed. It is a general principle that an owner or occupier owes a general duty of care to others but it is not unlimited. Ordinary or reasonable activities do not create automatic and complete liability.

    It is matter of philosophy if accidents are never caused or just happen we have to look at whether there was an act or omission that led to the incident and the circumstances behind that as well as whether fault can be proven and that they were negligent in some way.

    Stuff happens

    It is a fact of life that a bath may overflow a pipe will leak or a part fails. While it may be the moral or ethical thing to accept responsibility it is not a legal one.

    You would have to show that the person’s act or omission, their standard of behaviour, fell below what was expected of them before being able to make a claim for negligence and fault.

    Otherwise it falls into the catagory of stuff happens and might sometimes be unfair to you, the innocent party.

    Who Repairs and Insurers What

    When making a claim you have to establish this as there are different scenarios.

    A landlord may insure the building or may be limited to the common parts exterior and structure. While less common these days older buildings are often insured for the common parts only, and lessees can be responsible for the roof foundations and inner/outer walls, even drains that serve everyone.

    When these fail it is automatically assumed that the landlord or owner is at fault however you would have to show, not conclude, that just because it happened, that their was an act or omission or a contractual or lawful failure to maintain or repair.

    Common Parts

    Where the pipes serve the building and damage the common areas and or flats, then the excess should be borne by the landlord and may be recovered through service charge, if the lease allows that.

    A flat owner may however be asked to bear their excess and would have to show, not just conclude, that the landlord was at fault, as above, in some way, in order to avoid that.


    It is commonly found but should not be assumed that the pipes that are in a flat are insured even though the flat owner is responsible for them. It is a matter of fact if the pipe was in repair or not, though proving this might be hard to do.

    Similarly works being carried out properly and sensibly do lead to unforeseen circumstances and the excess may have to be borne by you. Where they are not, such as someone working on pipes without isolating the supply, it might well be a successful claim against them.

    Tenants Fixtures Washing Machines Dishwashers etc

    It is a common exclusion that these and their pipe work the drain and water supplies are not covered by building polices and in some cases differentiated between those with flexible hoses etc and those entirely plumbed in.

    A reasonable standard of behaviour would be to check that couplings are tight as they routinely work loose and can result in a claim against you.

    Occupiers and Users

    Similarly if a property is occupied and it is their standard of behaviour that falls short e.g. drunk in charge of a bath, the occupier, flat owner nor landlords may not be required to insure against that, nor indeed have any liability and the claim is against that person.

    This is particularly true where homes are tenanted as the flat owner is not automatically liable for the tenant’s acts.


    the excess is small ( or is guite big)

    the cost of legal action can be entirely out of proportionand

    the assumption that someone else must be liable always and in full is not true

    owners and occupaiers are advised to review their insurance polices and leases and insure against the risks of the actions or omissions of others and themselves.

    Based on the information posted, I offer my thoughts.Any action you then take is your liability. While commending individual effort, there is no substitute for a thorough review of documents and facts by paid for professional advisers.

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  • Washing Machine leak
    Hi All


    I own ground floor flat in maisonette and own share of freehold with the upstairs neighbor. we both own the share of freehold.

    There are only two flats ( ground floor and first floor)

    Last week the upstairs washing machine waste pipe break...
    05-10-2019, 10:57 AM
  • Reply to Washing Machine leak
    There's nothing stopping you making a claim, it doesn't cost a lot and it's possible the upstairs tenant might settle or at least make an offer to avoid court.
    Same if you get a solicitor to send a letter making the claim.

    There are a whole chain of things you'd have to be able to...
    07-10-2019, 14:55 PM
  • Reply to Washing Machine leak
    The Upstair neighbour in the letter confirmed the leakage was due to the broken washing machine waste pipe and he is sorry for decoration damage.

    Based on my discussion with my tenant which he is happy to testify in court, The upstairs washing machine was shaking the whole building every...
    07-10-2019, 13:59 PM
  • Reply to Washing Machine leak
    If you can prove it, your chances would be very different.

    Nothing you have posted so far has indicated that you have proof, just a (strong) belief that the vibration was the cause of the problem with the pipe and that the vibration was due to the washing machine being incorrectly bala...
    07-10-2019, 12:28 PM
  • Reply to Washing Machine leak
    I don't think it's hard to prove negligence, I'd say that it's next to impossible.

    Even though i can prove the washing machine has not been set up properly ( ie vibration and shaking ) and vibration was the reason waster pipe was broken and cause a leak

    07-10-2019, 10:45 AM
  • insurance by Ocaso through my freeholder (local authority) - is it enough?
    I let out an ex-council leasehold flat. As I understand is usual with leasehold, it is insured through the freeholder (which in this case is the London Borough of Tower Hamlets). The insurer is Ocaso and the insurance is subject to the general conditions of their Household Building Insurance for Local...
    17-03-2013, 11:19 AM
  • Reply to insurance by Ocaso through my freeholder (local authority) - is it enough?
    JamesHopeful did you ever get to a satisfactory arrangement?

    7 years later and the issue is still presenting difficulties. My wife is a Local Council Leaseholder who is subletting her flat. Her Council's Block Buidings Insurance Policy is also with Ocaso. Surprisingly it is less favourable...
    06-10-2019, 14:12 PM
  • Reply to Washing Machine leak
    I don't think it's hard to prove negligence, I'd say that it's next to impossible.

    It's never happened before and pipes do leak.

    A solicitors letter might get the upstairs neighbour to make some kind of offer regardless....
    06-10-2019, 14:04 PM
  • Reply to Washing Machine leak
    Normally the insurance company will only allow the named policy holder to make a claim under their insurance policy.

    So you must claim the cost of repair under your own flat's policy if the "joint freeholders" are not covered under a separate insurance policy for the entire building...
    05-10-2019, 22:03 PM
  • Reply to Washing Machine leak
    Just put the whole problem in your insurer's lap. Maybe upstairs can be persuaded to reimburse your excess if you ask politely.
    05-10-2019, 19:47 PM