Water escape, insurance and tenant

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    Water escape, insurance and tenant

    I have a rental property which is insured and a good living tenant there. 8 weeks ago there was an accidental water escape resulting in some damage of flooring ect in the kitchen. I have decided to go through third party who was authorised to deal with the insurer and also their subcontractor dealing with the work. I was aware it would take weeks but now it's been months and all the negotiations still take place as apparently the insurer has missed some elements in the repair evaluation. Taken it was a minor water escape seeing the approximate cost of circa 10k I was quite in shock although I have no more imformation than above it does not surprise me that the insurer is careful about all the approval.
    Well that leads me to two questions - how much longer it could take to have the work started as I was told they do not schedule anything before the insurer approval?
    Second question is about refunding my tenant as the result of the additional electricity cost when dehumidifier was used in the first week and probably again will be used plus all the discomfort coming with that accidental water escape. What sort of recompensate shall I suggest? I have provided with some carpets to put on the concrete but there are other difficulties she needs to face in the kitchen and it has been so long to wait for the work to be done. She is very understanding but she also has right to use the good standard kitchen she had before and she might be very disappointed that it might be not done by Xmas. It will be 11 weeks since the the surveyors have entered the property. Please advise. Thank you.

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