Universal Credit stop rent payments as tell me tenant has moved out

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    Universal Credit stop rent payments as tell me tenant has moved out

    I wonder if anyone can help with this situation as it is driving me mad! I received an email from Universal Credit on 20th October advising me this would be the last rent payment made from them for my tenant as I am no longer her landlord. I have visited the property on numerous occasions since this date, the first obviously assuming I could take re-possession if she had left and she is clearly still living in the house and paying all the utilities. She just tells me it is an error at their end and will get sorted but I do not believe any of this and this is now over a month since and I cannot get anywhere with UC who will not even speak to me as they deem me to no longer be her landlord, meanwhile she is living there rent free despite having about £5500 arrears already.

    #2
    Sorry, forgot to mention I was getting a small payment from UC each month towards her arrears which obviously comes out of her own money and as this is also now stopped I can only think that this is the reason that she appears to have given them some sort of change of address or what other way could she gain by doing any of this?

    Comment


      #3
      It's definitely your tenant in residence, is it?

      I'm wondering if she's rented elsewhere, and subletted your place.

      Comment


        #4
        I can well believe a UC error, they are notorious for it.

        A few years ago the DWP stopped my ESA by mistake, (I found out from a DWP worker that it happens often, two adjacent buttons are confusing on a certain screen and often the wrong one gets clicked).
        The DWP told the council ESA had stopped and the council then stopped my Housing Benefit as well.
        Even though the DWP quickly admitted their error and I never missed a payment of ESA it took another 3 months to get the Housing Benefit sorted out with the council.

        There again she may have cancelled the APA.

        I'd submit another UC147 to the DWP and see what comes of that.

        Comment


          #5
          No JKO it is definitely her, tells me on the phone she has not moved out and have physically talked to her in there twice, heating on full and everything still in place.

          Comment


            #6
            Will try another UC147 nukecad as cannot think of anything else to do!

            Comment


              #7
              Thanks to nukecad and JKO for trying to help!

              Comment


                #8
                Hi Vicky

                Your post was brought to my attention by a client who has been experiencing similar problems.

                In her case, we’ve now established her tenant had downloaded a blank AST, created a new tenancy, with a fictitious Letting Agent and DWP simply redirected payments to the new agent’s bank, when, in fact, it was some relatives account. In other words, fraudulent misrepresentation.

                I’ve had a series of similar cases where scams were being perpetrated. One involved the tenant stating she wished to cancel her claim and then the following day made a reclaim. Cancelling her claim, caused the APA to “drop off” allowing redirection of the housing costs element back to her.

                Ive already highlighted my concerns to DWP suggesting this might be a big problem which needs to be addressed urgently.

                We have no way of knowing, for certain, what caused your problem. It might be as Nukecad has indicated or something completely different. My advice would be to write to your local Service Leader (Google - JCP Service Leader) select the one nearest you and provide him/her with a summary of your concerns, and flag up the possibility, of DWP staff being misled by your tenant in order for her to access & misuse the HCE. This should prompt some action and a response.

                Bill

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